I had a software issue last week where I riveted the nuts in a $200 or 100bb pot and opponent shoved then it promptly disconnected me and folded me out before I could click call. Reconnects three seconds later and I’m ready at a new table with my remaining 25bbs.
I spent an hour talking with support for them only to “escalate” my issue wich was obvious and fixable but nothing ever happened 72hourrs later.
So good luck everyone I hope you get your money back.