I submitted a withdrawal by check and I have not been able to get anyone to cash it. I contacted Ignition customer service and asked for my funds to be credited back to my account. They replied finally after several attempts and told me I needed to submit a picture of the front and back of check marked rejected by my bank and submit a letter from my bank stating why it was rejected. I did all of this immediately and Ignition responded by saying that I need to now submit it to Slots.LV and they will assist me. So I submit it to Slots.LV whoever that is and they respond by saying they can’t help me. By now I am quite frustrated and feel like I am getting the run around because you cant call anyone and they don’t respond via email and when they do they just copy and paste the same response that doesn’t resolve anything. My next attempt of contact was through Ignition chat and I was told to submit to documents to Ignition via email again to the same email I previously was given to their service department and I have not gotten a response yet and its been over a day. I contacted chat again and tried to explain my situation a and they told me I have been given the wrong email by Ignition support multiple times and he apologized and gave me another email address > verification@ignitioncasino.eu I have once again submitted the documents to this email and still have gotten no response. Am I getting scammed here? Has anyone gone through this before? This check was for a good amount of money and I am starting to feel that this won’t be resolved as they promised…Help?
