Reels and Wheels XL possible missed payout

Casino Slots
#1

Hi, I was playing RW XL yesterday and won some free spins. On the last free spin there was what I thought was a winning combo, but no payout. I have no screenshot and it wasn’t a large denomination, nor would it have been a big payout…so no sleep has been lost over it, but I am curious how this is handled and if Ignition has a way to audit and look into it?

Had this of been something more that would be bad, assuming it was indeed a winning combo in the first place. :slight_smile:

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#2

Sorry to hear about the issue. If you could provide date and time (EST), spin amount, account balance and couple of screenshot we can look into this for you.

#3

Thanks for the reply Nicolas, but I don’t have a screen shot. Based on your questions I’ll know what to gather if it happens again. It wasn’t much, so no worries.

#4

actually, nvm. I just reviewed the pay table and what I was expecting to be a hit, is not. My bad. :frowning:

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