So I wasted my time tonight providing chat support with evidence that my D/C issues are a symptom of the ongoing DOS attack (or should I say Ignitions decision not to fix it), and the support person Ketevan who was honestly nice and helpful enough, had the NERVE to clarify to me that todays D/C event was different than a previous / 500x more expensive D/C issue.
I provided the attached screenshots demonstrating the site and desktop app glitching, provided an explanation of HTTP Error Code 429 “Too many requests” being an issue by the remote server being busy (or more specifically the API rate-limit value being exceeded by requests… like a DOS attack), and when I asked if Ketevan agreed with me he threw his hands in the air:
21:32:26David
Support advised this was not an issue on their end, however in your opinion, would you say that appears to be a server issue that is getting too many requests?
21:32:53David
Well I guess that isn’t fair to ask, I apologize
21:33:23David
It just grills me that support seemed to see the $$$ I lost and said “Not our fault” before I got a chance to provide any of this info :\
21:35:02Ketevan
I’m afraid I’m not qualified to answer these type of questions, or I’d be happy to. Technical team has more expertise and tehy’ll be able to provide with much more detailed information regarding the incident.
— And I don’t expect you to Ketevan, that is why I apologized! Noone should really know that who doesn’t support network infrastructure! Remember this statement, it gets relevant quick.
When I again referenced today D/C issue as being the same as my issue when I lost $500 in an hour of auto-bet being on when I was disconnected from Live Dealer, I got this:
22:24:19David
And may I ask what you expect the outcome of the technical teams troubleshooting, even if they found an issue during this MTT?
22:24:22Ketevan
Yes, I absolutely understand David, as I mentioned for the $500 incident, I’m not familiar with the inquiry as I can see you’ve discussed it with the supervisor Devon yesterday. I’m afraid there’s no much more information I can provide regarding that. However, coming back to the incident today, with the tournament, I’d be happy to add the The Weekly Ignition Rewards $2,500 Freeroll ticket for you, right away.
22:24:50David
Like will they say “You got a freeroll ticket, case resolved” ?
22:26:15David
As that has been the fix in the past, but after losing $500 in the same D/C issue that I’ve dealt with for at least 6 months, I don’t really want free tickets anymore as the fix. I’d just like the issue fixed
22:26:36David
Please ^
22:27:17Ketevan
David, I need to know that we both understand this correctly. The incident with the tournament that happened today was a separate incident and the $500 was separate incident. The issue and the error message was similar, however this two incidents happened on different times with different products.
------- Ohh snap! Now Ketevan is laying his foot down on the technical expertise! He is not going to just let me compare apples to apples on his watch! Please do allow me to respond:
22:28:32David
No it really wasn’t though
22:28:45David
I’d like to make that clear from a technical standpoint, it was not at all
22:28:53David
Live Dealers service continued to function
22:29:00David
But Ignitions services did not
22:29:13David
That is why I could not get back logged in to stop my acct from getting drainde
22:29:40David
I want that point to be crystal clear, from a technical standpoint, Live Dealer had nothing to do with it as I was connected to their server just fine the entire time
22:30:26David
I mean you just cant argue that
22:30:50David
I stayed connected to live dealer, proof is that they stacked me for $500, but I was unable to log into Ignition to get to my session with live dealer
22:31:17David
I don’t know why even you are telling me these are different? Why are you repeating that?
22:31:24David
I’ve proven all my points with screenshots
22:31:39David
And explained them fully, where is my full explanation with screenshots?
22:32:36David
Do you disagree that I’ve explained the issue technically almost as well as any other IT Engineer out there could at a fairly low level, including screenshots to illustrate my points?
22:33:36David
I didn’t even get an email from support, I couldn’t even talk to them to advise why I believe it was an issue with Ignition - What does that say about this case? They didn’t have as good of screenshots as mine?
22:33:46David
They couldn’t defend their points with proof?
----- I’d like to note during this time Ketevan started and stopped typing multiple times. I mean how do you even try to defend that stance? They are different huh? How? Can anyone at Ignition explain that to me? IF YOU CANNOT PROVE OR EVEN EXPLAIN HOW I AM WRONG, THEN SHUT IT.
22:33:54Ketevan
At this moment, what I’m trying to explain is that the incident that we’ve discussed for the past hour is a tournament, the Live Dealer incident happened yesterday and I cannot provide assistance regarding that one, because I can see you’ve spoken to the supervisor regarding that incident and you’ve been provided the company’s resolution for it. I absolutely understand that it doens’t seem fair, however I cannot change decisions or the information provided for you by the supervisor. As for the tournament, as I mentioned I’d be happy to issue the ticket for you.
----- Ketevan has to retreat from his position of immediately shutting down my assertion, forgetting I just completely explained why THIS WAS AND IS AN ONGOING IGNITION SERVER ISSUE, and then tells me a supervisor already told me something when noone has contacted me from Ignition support in months - At this point my head is nearly exploding off my shoulders.
I HOPE EVERYONE READS THIS THAT IS EXPECTING A REFUND FOR A PAST D/C ISSUE, OR ONE THAT WILL HIT YOU IN THE FUTURE, SUPPORT WILL NOT BE REFUNDING ANYONE MORE THAN THE $7 JACKPOT SNG VOUCHER THEY OFFER AS THE HIGHEST END “WE’RE SORRY” PRIZE THEY WILL GIVE TO PLAYERS!!! YOU HAVE BEEN WARNED!
I would love for someone from Ignition support to come on this thread, and tell me how I am wrong, and provide even a tiny shred of evidence to back up their claim.
Full chat transcript pasted below for transparency of the entire conversation and context:
20:46:20David
You’ve joined the chat.
20:47:39Kallan G.
joined the chat.
20:47:39Kallan G.
Thanks for contacting us. My name is Kallan G… Sorry about the wait. How are you today? Tell me how I can help.
20:47:43David
I joined the weekly Ignition rewards freeroll but cannot “Take my seat”, when I tried the website to join it appears that I am logged in but when I click the poker tab it brings up the registration form in several web different web browsers and on my cell phone - THIS IS EXACTLY WHAT HAPPENED WHEN I GOT DISCONNECTED FROM LIVE DEALER AND LOST $500 TO AUTO-BET OVER AN HOUR THAT SUPPORT SAID WAS NOT AN IGNITION ISSUE.
20:49:06David
My dob is (screenshot) and pin (redacted)
20:49:17David
Let me attach a screenshot of what is happening quick
20:49:17Kallan G.
I am sorry to hear of this David. I will gladly try to help.
20:49:22David
login_issue.JPG
20:50:04David
When I click on the Ignition weekly rewards freeroll there is no take my seat button, so its recognizing my account is logged in but will not let me join the table
20:50:29Kallan G.
I will be happy to look into this for you.
20:50:33David
On the website, it shows me logged in right now, but if I click on Poker and “Play now” it brings up a registration form instead of loading the poker room
20:50:40David
Sure
20:51:28Kallan G.
What type of phone are you using, and what browser are you using?
20:51:41David
Samsung galaxy S22 running Android
20:52:10David
I want to really really underscore, this was the exact behavior when I lost $500 in live dealer, when support told me they didn’t find Ignition was the issue of me becoming disconnected
20:52:38David
When I clicked on live dealer, it brought up this same registration form on the website, between showing “Error” when trying to log in
20:52:48David
In both the app and website
20:53:15David
I saw that ticket was closed today, and I would like that re-opened as I have not received a single email from support at all in regards to that
20:53:31David
As though they decided immediately they just weren’t going to even attempt to reimburse me anything
20:53:58David
Please ^^
20:54:02Kallan G.
I understand. That was likely based on no other reports coming in about a similar issue, so as my Team looked, it would have read as isolated.
20:54:05David
Sorry I am grilling angry right now
20:54:24Kallan G.
I understand David. I would be upset as well.
20:54:36David
You can google “Is ignition down” and it will show a whole forum of people who were experiencing issue
20:54:56David
If you look at the website, go look at comments from the 9th and most days around it, Ignition had D/C issues for most days of that week
20:55:25David
Im sorry, I am getting off track, I apologize for the tirade
20:55:41David
Please continue with the tshooting of the current issue if you would
20:57:21David
However for the record, Ignition D/Cs have been publicly discussed on reddit / other forums for months now when its down - I was not an isolated issue outside of the fact that I was likely playing live dealer while other reports came in for poker
20:57:48David
And people lost maybe 10-15 dollars from a buy-in versus $500
20:59:58David
After years of putting probably $10k+ into Ignition, it deeply offends me that support has left me high and dry on that disconnection issue, that never gets taken seriously when I bring it up
21:00:41Kallan G.
Totally understood David. I see that you mentioned the phone and operating system you are using. May I ask what browser you are using to access our site? Also, are you using cellular data or WiFi?
21:01:54David
My phone is using 5G, it doesn’t connect to my home network, the computer does use the home network and was attempted on the cell phone as a mobile hot spot
21:02:18David
I actually got the “Mobile hotspot” added to my phone for this very event, if I became disconnected I could reconnect quickly to avoid losing a ton of money
21:02:54David
When this happens nothing else fails on my home network, as in DNS or services for running applications
21:03:13Kallan G.
Okay David. What browser are you using?
21:03:18David
I’ve taken a Wireshark packet capture to attempt to determine the issue, and it appears to be an API Authentication issue
21:03:57David
I generally use Google Chrome, but I use Firefox for compatibility with Ignition from things I’ve read online about the API error I am seeing
21:04:45David
I’ve found the same error within “Developer tools” both within Chrome and Firefox, that its an API on the remote end failing to trigger a script maybe (I am not sure the function / what it is authenticatiing)
21:05:45David
Or perhaps it already recognizes me as being logged in, and that is why its failing to Authenticate? Note in the screenshot I am logged in, registered to the MTT, but no “take my seat” button
21:05:54David
he same is true for the website, same API Auth error
21:07:13David
The API is how the Application communicates with the server, it allows different devices to “talk the same language” as the server, so that people can log in from any kind of device that has internet access **
21:09:05David
I’d say its like my devices start speaking a different language to the API server, but then again it shows me as logged in, so Im guessing there is an issue in the Application session Keep-Alive that continually auth’s me to the server to allow me to continue my session as me
21:09:41David
But Im just throwing stuff out there
21:10:10David
I dont have the tech details from the server side to verify that, so I am leaning on support to assist me
21:10:54Kallan G.
has ended the chat.
21:10:54Kallan G.
You’ll be connected shortly.
21:10:54Ketevan
joined the chat.
21:10:57David
I joined the weekly Ignition rewards freeroll but cannot “Take my seat”, when I tried the website to join it appears that I am logged in but when I click the poker tab it brings up the registration form in several web different web browsers and on my cell phone - THIS IS EXACTLY WHAT HAPPENED WHEN I GOT DISCONNECTED FROM LIVE DEALER AND LOST $500 TO AUTO-BET OVER AN HOUR THAT SUPPORT SAID WAS NOT AN IGNITION ISSUE.
21:11:45David
Ummm lol
21:11:59David
Hello, dob (redacted) pin (redacted)
21:12:09David
I am having a login issue that I need help with please
21:13:27Ketevan
Thanks for contacting us. My name is Ketevan . Sorry about the wait. How are you today?
21:14:05Ketevan
Thanks for verifying your account as well, allow me 2-3 minutes to read through the information you’ve provided, please.
21:14:32David
Can I paste what I wrote before the last support person ended the chat? Not sure if their internet died or what happened
21:14:47David
I’ll attach a screenshot here
21:15:32David
In this pic it can be seen that I am logged into the Ignition Casino Application, however the MTT that it shows I am registered to is not showing a “Take my seat” button
21:15:39Ketevan
No need, Dvaid. thanks a lot for the patience.
21:16:58David
Ok thank you, I am seeing an API error when I debug the websites communication as it fails to join the Poker lobby, and it is showing an API Auth error from what I can tell - And I wanted to note that in this chat with support as Im not sure Ive previously mentioned that
21:17:38Ketevan
Thanks for patiently holding for me, David. I was able to take a look and I absolutely understand the issue. As I can see, you understand the software very well, but I’m still going to confirm, have you tried the basic troubleshooting steps already, or should we try them very quickly before making an escalation to the technical team?
21:18:18David
Yep, I am trying this in an Incognito tab if you’d like me to attach the output that I show as producing this issue
21:19:25Ketevan
Thanks a lot for the information, just to confirm, you’ve tried restarting the device and cleaning cache an cookies as well, right?
21:19:31David
login_issue2.JPG
21:19:49David
This is what I see in Firefox, it says Welcome Back while showing me as being logged out
21:20:20David
Yes I’ve actually spun up a virtual machine that has never connected to Ignition before to test this
21:20:40David
The VM running Windows 10 **
21:21:11David
But yes I regularly clear my cached history in all browsers to avoid applications impacting each other
21:22:29Ketevan
Great, as I can see you’ve tried all the basic troubleshooting steps, by yourself. In this case, we’ll have to make an escalation to the technical team and they’ll be able to look further into it. Allow me 2-3 minutes to prepare everything and than I’ll need to ask you couple of questions to prepare all the information they might need, sounds good?
21:22:48David
Yes it does, thank you!
21:23:14Ketevan
My pleasure, entirely! in the meantime, how are you doing today?
21:23:55David
All this aside I am having an ok day, how are you?
21:24:38Ketevan
Same for me, very excited that weekend is almost here, haha.
21:25:30David
And just now while chatting, I closed firefox / cleared cache again / relaunched and now it logged in properly and allowed me to log into the poker part of the site completely fine with no technical errors that I can see in Dev Tools
21:26:08David
API Returns a 200 OK instead of a 429 Too Many Requests
21:26:29David
429 is the API error code that I get when I am having this issue
21:26:35David
Which would make sense with a DDOS
21:26:44Ketevan
That’s great to hear, would you like me to make an escalation anyways, or would you like to monitor for now and if the issue persists then proceed to escalation?
21:27:56David
Well to be honest, I’d like to know what happened here tonight as this is what happened when I reported losing $500 on Live Dealer to auto-bet keeping me on the table while I could not log in
21:28:41David
And I was also hoping for a voucher to play something, as I have no funds in my account currently, so I’ve been waiting for this freeroll for days to try to get some $ back in my acct
21:28:56David
As after being drained for $500 I am having trouble getting back off my feet
21:29:17David
^^on my feet
21:29:20Ketevan
Sure, we can escalate that you’ve had the issue with that particular error number and see what results. I’d be very happy to check for the available bonus as well.
21:31:04David
Sure, so that this can be referenced later, I am going to attach the API Erorr 429 when its not working along with output, along with the API 200 OK when it is working
21:31:52David
login_issue3.JPG
21:31:59David
login_issue4.JPG
21:32:26David
Support advised this was not an issue on their end, however in your opinion, would you say that appears to be a server issue that is getting too many requests?
21:32:53David
Well I guess that isn’t fair to ask, I apologize
21:33:23David
It just grills me that support seemed to see the $$$ I lost and said “Not our fault” before I got a chance to provide any of this info :\
21:35:02Ketevan
I’m afraid I’m not qualified to answer these type of questions, or I’d be happy to. Technical team has more expertise and tehy’ll be able to provide with much more detailed information regarding the incident.
21:35:30David
I mean Ignition has publicly acknowleged the DDOS, you can google “HTTP Error 429” and find its definition is too many requests, its almost completely obvious from how its illustrated in those screenshots that the server is just too busy to respond to me
21:36:04David
Sure I appreciate it, one thing - I never got an email on the case that was sent to an escalation team regarding the $500 loss
21:36:30David
I’m wondering how I will be confident I’ll hear from anyone regarding this, or if you can send me a test email from a support email account?
21:36:58Ketevan
I’d be happy to provide more information David, I really would. I’m afraid, as I mentioned, I’m not equipped to answer the questions regarding the particular error messages. If you don’t mind, I’d need to ask you couple of questions for the escalation.
21:37:01David
The only communication I heard on that ticket was a follow up survey from WPN, otherwise nothing at all from Ignition
21:37:06David
sure
21:38:03Ketevan
Just to confirm, you’re using a personal computer, correct?
21:38:21David
Yes
21:39:18Ketevan
And did you happen to check if the issue persist on the mobile as well?
21:39:22David
These are the PC specs:
21:39:24David
Device name LAPTOP-3VIO0A8P
Processor Intel(R) Core™ i7-9750H CPU @ 2.60GHz 2.59 GHz
Installed RAM 32.0 GB (31.8 GB usable)
Device ID 11DC26F9-293E-4BF4-BD4F-E62160C83E7C
Product ID 00326-10000-00000-AA512
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
21:40:16David
Yes, I’ve tried my personal PC on both my home network and using my cell phone as a mobile hotspot (5G network), and I’ve tried the cell phone on my home network and from its own 5G
21:40:39David
So that I could confirm it is happening both from my private network and public network on the 5G
21:43:29Ketevan
Thanks a lot for the information David. And what browser were you using at the time of the accident?
21:44:12David
Chrome / Firefox / Internet Explorer
21:47:26Ketevan
Thanks again, I will just need to know the name of your Internet Service Provider and your location information and we’re good.
21:48:39David
Yes my ISP is Comcast Communications
21:50:03Ketevan
Thanks, I’ll also need the city of your residence, please.
21:50:13David
Sure St Paul MN
21:53:10Ketevan
Thanks a lot, David. The issue has been escalated. It will take approximately 24-48 hours for us to complete our review. We work as quickly as we can, but the time-frame is an estimate and subject to the volume of our queue. Keep an eye on your account messages, because you’ll receive any updates there or by email.
21:53:46David
Ok couple of questions
21:54:14David
I didn’t receive any emails from suport on the last escalation, can you send a test email to me, so that we can verify I can communicate with support?
21:55:33David
I checked my spam / inbox / etc for my email and I didn’t receive anything from Ignition since the 9th literally at all to my email on file
21:56:19Ketevan
I’m afraid I cannot send test emails on technical tean’s behalf. If they won’t be able to reach you via email, I’ll make sure to include that you should be contacted via player messages.
21:56:23David
Which was a point of frustration, as I could not provide input on the case, just kind of open and shut
21:56:56David
Players have messaging capabilities?
21:58:08David
All players are anon on Ignition, so Im not aware of any messaging capabilities
21:58:58David
I dont mean to drag this out, but I don’t want to just see another case closed with no input from me if possible
22:00:44Ketevan
Player messages, are the notifications you receive on your Ignition account. Players cannot respond back however they receive all sorts of updates via Player Messages.
22:01:33Ketevan
Also David, do you mind providing the affected tournament reference number for me? It can be found in the transactions section of your account.
22:01:58David
Ahh ok, well I will take your word for it, and just follow up via chat if needed - Had a couple other questions that are more important / immediate to me
22:02:02David
I can def see, one sec here
22:02:21David
it was the “Weekly Ignition Rewards freeroll” for depositing BTC, I do know that
22:02:31David
So there was no buy-in $ value to it
22:03:16David
But having no $ in my acct, that actually has a significant $ value to me personally
22:04:11Ketevan
Was it the last tournament you played before contacting us?
22:04:24David
I was hoping that might give me a boost back into putting $ back into my acct after the $500 was drained by live dealer a week or two ago, so not being able to join that MTT means no Ignition play for me
22:04:44David
It was the last I registered for, but I couldnt join it, so not sure if it was the last “played”
22:05:30David
As I could register to the MTT with the connection issue going on, but I couldn’t “Take my seat” in it
22:05:53David
The first screenshot actually has the MTT ID for you to reference ^^
22:06:01David
The first one I attached
22:07:52David
Are you able to find the ID in that screenshot?
22:08:42Ketevan
Yes, thank you, I was able to locate the tournament. Allow me to look into it for you. I’ll come back to you in 2-3 minutes, if you don’t mind.
22:09:05David
sure thank you
22:11:52David
One other question before we end chat
22:12:19David
While we are waiting, is my previous case going to remain closed and treated as a closed case?
22:12:32David
Given the information I have provided in this chat?
22:13:19Ketevan
David, as I absolutely understand that due to disconnections you were not able to use your tournament ticket, I’d be more than happy to issue you the ticket for Weekly Ignition Rewards $2,500 Freeroll, however as you’ve already been provided the resolution by the supervisor, I’m afraid there’s not much I can do in that case.
22:14:00David
I’m sorry, which resolution was I provided?
22:14:30David
I didn’t catch a solution if it was mentioned
22:15:50David
I more opened this chat so that this current issue was the same one I had when my $500 got drained by live dealer
22:16:22David
And actually it has happened several times throughout my time on Ignition, support refunded me like 12+ tourney tickets as they saw the issue happened
22:17:11David
So my purpose wasn’t to get a free MTT ticket, it’d be appreciated of course given all the issues Ive endured, but I more want to get someones attention that my account has been getting randomly locked out like this for probably 6 months now
22:17:35David
Its cost me more than that $500 or this freeroll ticket, and I would at least like to know someone is taking it even a little bit seriously
22:19:02David
Im not sure how much $500 is to you, but imagine having $500 out of nowhere one day, and when you step out of work on a break you come back and the door is locked - But you can see someone stealing it $20 at a time through a window
22:19:25David
Imagine watching that for an hour until it is gone, and only then could you get back in to recover your last $20 left
22:19:39David
And when you reported it to staff, they called you a liar
22:19:38Ketevan
As I can see, you’ve had the conversation with the supervisor Devon, I absolutely understand that this issue was similar to the one you’ve had with the live dealer. However, we’ve been working on the tournament issue during our conversation and as I can see regarding the $500 incident the resolution was provided that no technical issues were detected on our end. In order to have more insight on what the error message meant and what was the disconnection a result of, we’ll have to wait for the technical team to get back to you. However as for this incident with the tournament I can offer you the ticket.
22:20:24David
Im sorry which ticket?
22:21:22David
I didn’t mean to get all heavy with that example^ but just imagine that happening, you probably wouldn’t want to work at that place anymore. That is what I’ve been going through, and it sucks.
22:21:35Ketevan
The Weekly Ignition Rewards $2,500 Freeroll I’ve mentioned above, as this was the tournament that got interrupted because of the issue.
22:21:40David
Just to share that insight as to my personal grief with this
22:21:52David
Oh, sure that would be fine
22:24:19David
And may I ask what you expect the outcome of the technical teams troubleshooting, even if they found an issue during this MTT?
22:24:22Ketevan
Yes, I absolutely understand David, as I mentioned for the $500 incident, I’m not familiar with the inquiry as I can see you’ve discussed it with the supervisor Devon yesterday. I’m afraid there’s no much more information I can provide regarding that. However, coming back to the incident today, with the tournament, I’d be happy to add the The Weekly Ignition Rewards $2,500 Freeroll ticket for you, right away.
22:24:50David
Like will they say “You got a freeroll ticket, case resolved” ?
22:26:15David
As that has been the fix in the past, but after losing $500 in the same D/C issue that I’ve dealt with for at least 6 months, I don’t really want free tickets anymore as the fix. I’d just like the issue fixed
22:26:36David
Please ^
22:27:17Ketevan
David, I need to know that we both understand this correctly. The incident with the tournament that happened today was a separate incident and the $500 was separate incident. The issue and the error message was similar, however this two incidents happened on different times with different products.
22:28:32David
No it really wasn’t though
22:28:45David
I’d like to make that clear from a technical standpoint, it was not at all
22:28:53David
Live Dealers service continued to function
22:29:00David
But Ignitions services did not
22:29:13David
That is why I could not get back logged in to stop my acct from getting drainde
22:29:40David
I want that point to be crystal clear, from a technical standpoint, Live Dealer had nothing to do with it as I was connected to their server just fine the entire time
22:30:26David
I mean you just cant argue that
22:30:50David
I stayed connected to live dealer, proof is that they stacked me for $500, but I was unable to log into Ignition to get to my session with live dealer
22:31:17David
I don’t know why even you are telling me these are different? Why are you repeating that?
22:31:24David
I’ve proven all my points with screenshots
22:31:39David
And explained them fully, where is my full explanation with screenshots?
22:32:36David
Do you disagree that I’ve explained the issue technically almost as well as any other IT Engineer out there could at a fairly low level, including screenshots to illustrate my points?
22:33:36David
I didn’t even get an email from support, I couldn’t even talk to them to advise why I believe it was an issue with Ignition - What does that say about this case? They didn’t have as good of screenshots as mine?
22:33:46David
They couldn’t defend their points with proof?
22:33:54Ketevan
At this moment, what I’m trying to explain is that the incident that we’ve discussed for the past hour is a tournament, the Live Dealer incident happened yesterday and I cannot provide assistance regarding that one, because I can see you’ve spoken to the supervisor regarding that incident and you’ve been provided the company’s resolution for it. I absolutely understand that it doens’t seem fair, however I cannot change decisions or the information provided for you by the supervisor. As for the tournament, as I mentioned I’d be happy to issue the ticket for you.
22:34:49David
Sure, I would appreciate that, thank you
22:37:04David
I do really appreciate your help, and I know you cannot reverse the other decisions that were made completely unjustly, and most of all for tolerating me venting my frustration
22:37:46David
So you know I do really truly appreciate you in this chat we have had tonight
22:38:55David
I will bring up my frustrations with the decision makers to more public audiences and directly to WPN
22:39:00David
Not to you in this chat
22:39:16Ketevan
No worries at all, David. My pleasure, always. The tournament ticket has been issued to your account. If there’s anything else I could do for you, please don’t hesitate to ask.
22:39:41David
Nope that is all I think we can do tonight, thanks again and you have a good night Ketevan!