I have now had the same incident happen 3 times. While playing 4 cash game tables, 2-3 of the tables will completely freeze up and action stops. I’m effectively permanently disconnected from that table, since it doesn’t come back. This was not an internet connection issue as the unaffected tables kept running normally, as did all my other internet applications. I use Windows on a PC.
I spoke to an agent on live chat who unfortunately was not helpful and suggested that I merely use the chrome browser to play poker rather than ignition’s poker client. I find this advice to be very odd and off-putting, essentially tantamount to a company asking me not to use their own main software so as to avoid the issue (?).
After this happened for the third time, I then spoke to another agent who directed me to search for “%appdata%” on windows and then delete the ignitioncasino-eu folder, saying that this might help. I did so and haven’t played again yet.
Has anyone else had this problem?