Please make sure to read the very bottom to help you understand what disconnection protection policy is and how you are eligible to receive a refund on disconnected games!
I’m on a personal mission to report every single game it occurs to me far to often do they not even say it in your hand history! Nonetheless I’m still doing the tideous work of combing through, and honestly ignition could do a much better job at organizing this information but that’s not beneficial to them is it? (Anyway…)
So far I’ve had the experience where “I’m the only one who disconnected” and after x amount of time I was able to rejoin in which case I’ve lost most of my 300!! Chips!!! And if I managed to pull it out of my Assortment of tricks and come back a tiny bit I don’t qualify for the protection? I understand if by a miracle which it happens I win! Ok don’t qualify but so many times match starts (jackpot sit’n go) all in all in all in these people it’s all they do but I feel lucky enough sometimes to call them and way too many times than not I freeze after calling the first bet in which case let’s say I flopped a full house or three of a kind or just something awesome which we know that kind of happens a little too much here too but it happens to me also so I can’t really complain too much about that but I’m here to complain about is when I do get that full House and I press that calling there all in button and it doesn’t go then when I am able to get back in and let’s say I pull a few more hands because I get lucky with a couple wins But ultimately still lose that one hand especially in poker is everything sometimes a lot of the times really and despite the fact that I’m most likely going to lose anyways I kind of want to at least play what I can shouldn’t I still qualify for the protection or should I just say nah I’m going to risk them not giving me the refund and who likes to sit there and contact support after each time they deal with an issue during their game which happens far too often as well for far too many people!! For it’s you being issue on your end not on ours try clearing your history and connecting to the Wi-Fi if you’re connected to Wi-Fi disconnect and then try reconnecting again turn your data on turn your data off turn it back on now after all that we suggest you play an incognito mode and especially use Google Chrome. It is too many people for it to not be ignition’s fault too many other websites play so smoothly not just poker not gambling but in general for them to not accept credit and sometimes I do understand there are special cases probably a lot of them knowing people where it probably is their fault but I followed their cookie cutter directions every time before I play and still meet the same problems again and again and again I’m at my wit’s end I’m taking it to heart in some ways and coming through as much history as I can tolerate to find all the games that I just let go because I’m tired of hearing that same scripted response blaming me for their faulty system/program/software w/e!!
Am I alone?!?! And I do not want this post being turned into a private message this is meant specifically to draw any person feeling the same way so that hopefully enough May gather that something can get done because I personally enjoy this site prior to my decision to try out cuz quite frankly I’m a little tired of losing on slots but with ignition it’s just as random on their poker!!
HERE’S THE ANSWER TO AM I OWED A REFUND/DO I QUALIFY??
Disconnection Protection
Your cash is on the table and you are about to make a move but you are suddenly disconnected. What happens next? No worries – our disconnection protection software, which identifies poker players who have been disconnected from our game server, has you covered.
Remember, if you are still connected but don’t make a play in time, this type of protection doesn’t apply. You will time out of the hand and automatically fold. If this occurs during a tournament, you will be placed on ‘Auto Fold’, and in cash games, you will be placed in ‘Sit Out’, until you come back to the table.
Disconnection Protection for Cash Game, Sit & Go Tournaments and Jackpot Sit & Go Tournaments:
If you are disconnected during a hand, the software will detect your state and you will be awarded with an added 30 seconds to act. If you successfully reconnect within this timeframe, the table and/or tournament you were playing in will reappear automatically (if it isn’t already open), and you’ll have 30 seconds to act. If you do not act within this timeframe, your hand will check/fold.
The only instance where a player is given extra time to act is if they are disconnected from Ignition Casino’s poker software. Should there be a system delay not attributed to Ignition Casino, regardless of the cause, if a player does not act in the specified timeframe, their hand will be folded. If a player is disconnected during a hand where the action is checked to said player, the hand will be checked unless a specific action on the part of the player is required.
Disconnection Protection for Scheduled Tournaments:
The above disconnection protection policy is only in place when players are in the money and will only be used once per player per tournament.
See our Terms of Use for a comprehensive list of rules that all players must comply with, and section 2.5 as it pertains to this policy.
OKAY NOW WHATS SECTION 2.5???
LETS SEE…
2.5. We are not responsible or liable in any way for any Internet disruptions or disconnections, and all risk and responsibility rests with you. In the event that you are disconnected from the casino game server, the system saves the games state upon disconnect. Upon reconnection the game can be continued from the point of disconnection. In the case of a disconnection or interruption during a poker “cash game”, you will be awarded an additional 30 seconds to act. If you do not act in this additional 30 seconds, your hand will be folded. Extra time will only be awarded when players are disconnected from the Ignition Poker system. In the event of a system lag not attributed to us (regardless of the cause), if you do not act in the specified time period, the hand in question will be folded unless the hand in progress is checked to the player and no other action is required. In the event that the access disruption is due to a systems issue within the Ignition Poker system, the game will be restored as soon as practicable and the game shall proceed. If restoration of the game is not possible, players will be refunded all bets from the disrupted hand.
HMMM … SO ITS STATING THEY AREN’T RESPONSIBLE IF YOU DISCONNECTED AND HAD WON A JACKPOT TO REOPEN AND YOU DONT HAVE IT ANYMORE NOT IGNITIONS FAULT. OR IF YOUR PLAYING POKER YOU CALLED THE ALL IN WITH YOUR TOYAL FLUSH FLOPPED AGAINST THERE STRAIGHT FLOPPED AND YOU DISCONNECT TO COMEBACK AND SEE YOU FOLDED NOT IGNITIONS FAULT!!!
HOWEVER YOU ARE OWED A REFUND IF YOU EXPERIENCE BEING DISCONNECTED AND ARE UNABLE TO REJOIN OR RECONTINIUE IT DOESN’T NECESSARILY HAVE TO BE EVERYBODY IN THE ROOM IT CAN BE JUST YOU!!
. Your not imaging things or crying bad beat for no reason its happening to everyone In my opinion.