Unreturned Balance

Poker Poker Chat
#1

Hello,

after a session at the NL $5/10 tables I noticed that almost $4000 were missing from my balance. I did not lose in that session, actually even ended up around $50, but my balance was short by that $4000 with all tables closed.
I know this is a known bug and many players have encountered it already. So I texted live support on the same day and sent them a screenshot of my game transactions where you can clearly see that I did not lose the missing funds on the tables. They told me they know of those technical difficulties and will text me once they are resolved but could not give me a time frame on that.
Well, now it has been almost a full week since then and my money still is stuck in limbo. This is completely unacceptable. I am definitely not depositting money that I did not lose in the first place to play more sessions and after a certain timespan I feel like this turns from a technical difficulty to outright theft.

I know several other players had this happen to them - how long did it take to get the funds back for you guys?

#2

Hi @Dee_123,

Welcome to the forum and sorry you experienced this. We are looking into it now.

#3

My money was never returned to my balance from table number 21749562 on June 13th at 6:13AM last hand number 3960172734. Please fix my balance and add $193.

winlossjune13tablenumber21749562
winlossjune13tablenumber217495621920×1080 380 KB

Clearly you can see the win/loss and table buy-in and table add chips don’t add up.

#4

Welcome to the forum @RickPoker and I’m sorry to see that you experienced this error. Our Technical team is already working on resolving it and crediting everyone affected and I’ll take a look at your account now and send you a PM with more details.

1 Like
#5

Hello, the same thing has happened to me on June 13th. I’ve had an outstanding support ticket (#U4-2028888) for ten days now. I heard maybe one of you guys could actually get me the help I needed.

#6

Welcome to the forum @FasterThanExpected, I will take a look at your ticket and I’ll get back to you via PM with more details shortly.

#7

i had no idea this was a real problem

i never check the books

do i have to look back and check them?

#8

This was only an isolated issue that affected certain balances but our Technical Team is aware of all accounts affected and they’re looking into making sure they’re made right.

#9

honestly i play micros it would be way too boring to double check it

if it did happen to me idgaf

(that is not an invitation)