I was asking a question because I was confused about a situation and Jorge told me word for word “ well I’m sorry you’re confused about such an easy denial” As the first line of a two paragraph message before ending the chat five seconds later . I tried to take a picture of it because I’ve never been disrespected or belittled like that by an agent here to that degree but of course he ended the chat five seconds after sending those messages so I couldn’t take a picture or reply at all. I couldn’t even read the entire message he sent before it was ended! This is a totally unacceptable way to be treated as a customer I am never depositing again until I get a direct apology from him ! I’m a diamond tier loyal customer who only plays on ignition and have only played on ignition for 6 years . Insane!
Same here I was just told by an agent on the phone that in order to be eligible for some freeplay I “HAVE” to use the deposit bonuses on my account first! And I said “so y’all are forcing me to use a deposit bonus I don’t want to use in order to be eligible for freeplay?” She said “that is correct”. She Also said that Freeplay is eligible for players who don’t have any means to keep playing some of our players don’t have bonuses in their account so you have to use those bonuses in your account and we reserve the free play for those customers
Cool story bro tell it again.
Can I copy and paste? It’d be easier
This was less about receiving or not receiving a bonus it was about the way a customer service agent could be so rude and disrespectful to a customer trying to get service, as a customer . I did follow up with a supervisor and he assured me that it won’t happen again and resolved the issue
We do see that this was discussed and a resolution was provided via CS.