I was playing zone poker and had to leave the table, and I had a balance of 10.00 +/-, at the and of my last hand. and then it’s all gone?? why?? what happened?
and why is it impossible to find the customer support private chat ?
Hi @Sharlh78! I’m really sorry to hear about your experience with your balance disappearing—it sounds frustrating. When you leave a table, there may be specific rules in place that can affect your balance, but I’d be happy to help you look into it further to understand what happened.
Regarding customer support, I apologize for any difficulty you had in finding our private chat. We’re here to help. Could you please provide some additional details? It would be really helpful to know the time, the amount you bet for that hand, your account balance before this happened, and the hand number. Thank you! Your experience matters to us, and we want to make sure all your questions are answered!
For zone poker, it takes a couple minutes to get back to your bankroll after exiting, dont know why, but eventually it will be available again. Most likely the problem was solved on it’s own already.
It would be awesome if it was resolved but let’s wait for @Sharlh78 to respond so we can confirm this.
thank you… that must have been it… I just didn’t wait long enough.
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Great to hear that everything is sorted out! If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!