Where are the mods

I’ve been trying to log in a deposit all day and get an error code on my screen , where the hell are the moderators? No one answers chat . I’m in the customer service industry and if I treated my customers in this fashion not only would I be out a job my company wouldn’t have customers. What is going on here ? This reminds me of Black Friday is the site going to get shut down? And why haven’t we been compensated for this just unbelievable very discouraged from the site

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