This is what I received at 8:20 pm today.
You’ve joined the chat.
joined the chat.
Hello Ruth! Welcome This is Shontelle S., how may I help you?
Hello, Can I please Chat with your financial services?
BD 04-04-1962 Pin 1066 email firstname.lastname@example.org
May I ask the reason you are requesting the Financial Services Department?
I need to follow-up with my withdrawal problem
I am sorry but I am unable to transfer you to the Financial Services Department however I can offer assistance.
Thanks for confirming your identity.
They only handled inquiries if they are required to speak with you.
Please tell them My name and ID#
I am sorry the chat cannot be transferred, how can I assist you today?
I have been emailing them 20 times already. I am pretty sure they will know.
I need to follow-up with my withdrawal Issue
May I ask what is the issues you are having with you withdrawal?
Your moderator said I should be getting some answer by the end of this week.
Please check my emails and account what the subject is
It will be a long story again!
Please call your Financial services and find out. It will be a lot faster.
I understand, I did I see the was a Wire Transfer withdrawal that should of been returned, let me see if there is any update at this time.
While I’m checking into this, I recommend using Bitcoin for your Deposits and Withdrawals. It’s guaranteed to work, fast, and very easy to use.
I cannot have Bitcoin
My bank does not associate with Bitcoin
Okay, I am still here with you awaiting an update.
You’re most welcome.
Are you still here with me?
Okay, they are looking into your inquiry as we speak.
How are you doing today?
Are you waiting response from Financial Services?
Yes I am.
I am great thanks for asking.
Thanks for your patience.
In regards to your withdrawal they advised there has not been any update at this time, I understand you are concern and would love to have the issues addressed as swoon as possible, however theses escalations take some time to be completed.
I am truly sorry for the wait.
for 2 1/2 months?
Is that what they said?
from Financial Services?
Yes they advised there has not been any update as yet.
when do I email or chat with customer service again?