This is the kind of customer service I always get…
Why did you make this topic a personal message?
Please bear with me as I am moving your post into an Off topic and thank you for bringing this matter to our attention. We’re very sorry to hear about the issue you’ve encountered. Please be advised that as moderators, we have limited control over certain account-related matters, and it seems this situation may be beyond our scope of assistance.
If Customer Support has informed you that they are unable to review anything prior to the last 7 days, this is likely due to their internal policies and systems. While we understand this can be frustrating, we would encourage you to continue working with CS for further clarification or possible alternatives.
We appreciate your understanding.
What possible alternatives??? You can read the messages…is his decision and is not gonna change
The decision STANDS AND WILL NOT CHANGE…how’s that for clarification or alternative
I’m not blaming any of this on the moderators…i know you guys really can’t do much about it…I’m just sharing the cs treatment that I always get
I truly understand your frustration, and I’m sorry to hear that you’re not satisfied with the customer support experience. We always strive to ensure that players feel heard and supported, and I regret that this hasn’t been the case in your situation.
As moderators, our role is indeed limited, and I understand that the decision made by Customer Support has been communicated as final. While we can’t change the outcome, we’re here to listen and provide any guidance or assistance that’s within our scope.
Your feedback is valuable, and I will ensure it’s noted so that we can continue to improve the support experience. We’re here to help in any way we can. Thanks for understanding.
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What I don’t understand is why you changed this to OFF TOPIC when we’re clearly talking about reviewing one of the tournament games I was disconnected from…and they can’t look further than seven days prior for some reason…even though we all know they can really look back at any given game if they really wanted to
I do appreciate that
I completely understand your confusion. I apologize for any frustration this has caused.
While I understand that your issue is related to a tournament game, this conversation primarily involves the customer support response you received, which is why we’ve moved it to the Off Topic section. The moderators’ role is to help facilitate discussions and ensure they’re placed in the most relevant areas, and we felt this specific topic was more aligned with your experience with customer support rather than a direct inquiry about the tournament game itself.
We understand that it can be frustrating when policies seem limiting, and I assure you that your concerns are noted. If you need further assistance or have questions about your tournament game, we’d be happy to help direct you to the right resources.
Thank you for your understanding.
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I guess you’re right…well thank you for making it public again…I appreciate you
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You are always welcome and thanks as well for sharing your feedback.
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