Hi so the 25 is my birthday and I’m a platinum level member will I get my birthday bonus
First of all, Happy Birthday! 
As a Platinum member, we truly appreciate you. Kindly note that the birthday bonus is issued on your actual birthday. If your account is eligible, it will be added automatically on the day, no need to worry.
I was a Platinum on my birthday I didn’t he an
If this happens again please reach out on the day after so we can look into it.
Does getting a birthday bonus make you ineligible to receive any non deposit bonuses until your birthday? Like a week or so before hand?
I’ve usually been able to and it’s just weird that since my bdays coming next week. I can’t get anything except deposit bonuses with 35x rollover which is not even worth it.
Am I even going to be able to get a bonus on my birthday? I really hope it’s not going to be 35x rollover lol.
Just wondering.
Kindly note that the birthday bonus does not have any influence on your eligibility to receive any other kind of bonuses. Upon reviewing your account, you are eligible to receive a birthday bonus on your birthday.
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Ok thanks.
You’re more than welcome!
Why are player’s not getting notification when changes are made? The failure to communicate is staggering. It’s misleading and false advertisement of rewards or bonuses. So, just to be clear there’s no more birthday bonuses? If not, I’m done because that was a major perk.
Will i get a birthday bonus? mine is coming up in a couple of weeks
Could you please clarify which changes you’re referring to, so we can better assist you?
Also, after reviewing your account, we can confirm that it is eligible for a birthday bonus.
I’ve taken a look, your account is not eligible for a birthday bonus.
You can always check your current Rewards level and view eligible promotions here to stay up to date with what’s available to you.
Please let us know if you have any other questions
Can someone look into my bday bonus
If your account is eligible, the birthday bonus will be added on the day. If you don’t see it by tomorrow, please reach out to Support.
It’s based on play and points
birthday bonus?
Birthday bonuses are issued to eligible accounts on the day of their birthday.
I didn’t get a birthday bonus last year and eligible for it y’all are not right
Hi @Hotdog10 , apologies for the delayed response,upon checking your account you are not eligible for the Birthday Bonus. Thanks for understanding.