***Birthday Bonus Questions***

Off Topic
#866

So hey! My birth day bonus hasn’t hit my account and the day is almost gone. What gives?
I mentioned this earlier and it was moved to DM and then the mods stopped responding. Can @moderators please help?

#867

Apologies for the delayed response, @Socorro01, let me check this, and I will get back to you soon via PM. Thanks

#868

Hi, I was told by CS to ask for my birthday bonus today bc I’ll be travelling. Are you able to check on that for me? I emailed and got no response.

#869

Hi @btwsig22, let me check that for you and I will PM you. Thanks

#870

thank you

#871

My pleasure to assist you. So please bear with me and I will be with you soon. Thanks

#872

@btwsig22 Who was it that advised you of this

#873

it was a chat agent.

#874

When was it, the last contact I can see from you was on the 9th regarding spins

#875

had to have been last weekend bc she told me to write back in a week.

#876

And they told you that you could have your birthday bonus early?

#877

I didn’t ask about spins, I asked specifically about my birthday bonus and explained that I was travelling.

#878

Ok I’ll check

#879

thank you for helping

#880

Ok so the agent advised that they might be able to escalate it for an exception. I would therefor advise you speak to CS again, I would say though this would be highly irregular, and the birthday bonuses are not manually issued, but automatically!

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#881

ok thanks for your help

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#882

the CS chat agent refused to escalate the request. guess it’s a lost cause then?

#883

As I said previously, it would be highly irregular for that to happen! I’ve never seen it before!

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#884

i’m just wondering why someone would say it’s possible if it’s not. seems like a waste of everyone’s time. thanks anyway.

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#885

Recibí $75 y lo peor que lo perdí en 5 minutos.

1 Like