I recently transferred bitcoin to ignition and haven’t received anything on my balance. I got a confirmation that my bitcoin was withdrawn. I’m worried I lost the money. Thanks
@yukaipanda, Welcome to the Forum. Note all bitcoin deposits do require 1 confirmation over the network before it will be processed, which you can check by inputting the address into any blockchain search such as at blockchain.com.
If the deposit does have at least 1 confirmation please PM us here with the wallet address and we’ll look into it.
I apologize that I’m not too informed on the ins and outs of bitcoin.
I used cex.io to purchase bitcoin and then used the wallet to withdraw my coin and then used the address given by ignition to deposit. How can I go about confirming this? Thank you
In the search bar provided on blockchain.com beside the magnifying glass just copy and paste the wallet address you sent the funds to (Address provided by us). It will then bring you to another page that shows how many confirmations your deposit has on the network.
Alternatively, you can just PM us the wallet address and we’ll look into it as well.
I have been waiting for my Bitcoin deposits forever too
This has been spot on for me lately but just had a transaction receive two confirmations on the blockchain and still not posting to ignition. This is very frustrating as I’m sure you’re aware but whatever you could do to expedite is greatly appreciated.
Dear moderators, I’m currently having this particular problem. I deposited and funds are not showing in my account. Please help me anyone.
Sitting at two hours since my first confirmation. Ignition has been kicking butt with withdrawals lately, have no idea why the posting system varies so much. Chat CS isn’t crypto savy, so gives boilerplate and incorrect reasoning, but I’ll cut them some slack.
Edit: It just posted. Maybe posting here is good luck.
Hey guys,
This can sometimes take a bit of time due to congestion in the Bitcoin network but there’s no need to worry as a deposit should be issued as soon as it receives its confirmation.
@shelij1113 your deposit was issued shortly afterward and @Fuggit I’m sorry to see that our Customer Service wasn’t as helpful but I’m glad that your deposit has been posted now.
I ran into an issue with my bitcoin cash deposit yesterday and after speaking to a 3rd person last night on chat, he told me it was sent in a wallet and that theres resolution timeframe on this matter. Is there anything that can be done to expedite this? I’m new on this site and also with using bitcoin.
@Specialk Unfortunately there is no expediting that we can do when the wrong crypto currency is sent to an incorrect wallet. I do see that our Deposits Team has been alerted and they will reach out to you as soon as an update is available.
Problem with blockchain and WA state, help
It seems bitcoin fees have gone up a lot lately and bitcoin deposits are taking much longer to process, not just on ignition but every where else you make a bitcoin deposit. Probably has to do with the bitcoin halving earlier this month.
@TomBilyeu I I’m seeing the same thing as far as the time it takes for a crypto deposit to post funds into account. on The help center site it states funds will be available after a single confirmation however I have noticed over the past couple of days sometimes it takes up to 6 confirmation for funds to post so it’s now taking hour sometime close to two hours prior to seeing funds available when making a deposit. frustrating when you’re on a crypto only account
I’m trying to make a BTC exclusive deposit, it says that if I forfeit my previous bonus of $0.24 oh, that I will not have any bonuses awarded on my next deposit, can you explain this to me please thank you
I’ve just sent you a PM about this.
Did you ever receive your deposit? I am having the same issue. Can’t connect with their 5-7 min chat… haven’t had a reply. There’s 41 confirmations on the transaction and still no money, ive even deposited more since then and went through no problem… whered my money go??
@Jaydedkitty I’m sorry for the wait. Some transactions are still delayed and our Payments team are still working on getting these credited.