genuinely my last straw with this site
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It would be ice if customer service would atleast have the decency to respond and let customers know rather then just let them sit there with no informationā¦ā¦
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With the ongoing issue, Support is dealing with a very high volume of contacts, which is likely why responses are delayed.
Unfortunately, thereās no update or ETA just yet. As soon as we have more information, weāll be sure to share it.
This is ridiculous and itās not high volunr ive wasted a couple hours sitting on the chat today several times to try to reach someone and literally 30-40 minutes so much time wasted, can you do some kind of compensation at least Iāve emailed and sat on that damm chat and still no respomze smh
What customer serviceš”
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What weāve been told is that transactions made after 6 PM EST on February 3rd till now are currently under review and require manual adjustments. The payments team is actively working through them and will process all affected transactions as quickly as possible.
We donāt have the ability to issue compensation from here only support can do, but please know this is being handled and not ignored.
So itās almost been 24 hours since I made a deposit and it still hasnāt posted. Additionally, I am unable to reach support and havenāt received anything in terms of compensation. They have posted we should ārest assuredā they are fixing the problem. A similar situation occurred a few days ago without compensation. At least that was handled fairly quickly. Ignition is totally falling off.
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The missing deposits are being reviewed and manually adjusted by the Payments team, so it may take some time for all transactions to be processed.
Regarding compensation, weāre unable to issue anything through the forum, so youāll need to contact Support directly for that.
Yeah Iāve attempted to reach support at least a dozen times and canāt get an agent
So we need to reach CS for compensation for this BS even though chat is down!?!?!? How is it that only one person has posted about being comped and everyone else is asking to be?
Support is working fine as far as we know, and theyāre the team that handles compensation. It canāt be issued automatically because not everyone is affectedāfor example, players who didnāt log in or make a deposit wouldnāt be eligible.
Even for those who did deposit, Support needs to verify the situation before issuing anything. Please bear with them and try contacting again a bit later. If your account is eligible, they wonāt deny the compensation.
Customer support is not responding at all I made a Bitcoin deposit yesterday at 11am
Some transactions that occurred during the outage will need to be credited manually. Our team is working on having these transactions posted as soon as possible.
Is there any information that can be provided on this? This is a big dealā¦ Itās not like a few missing free spinsā¦ I would think that someone on that end would realize Thatās some information to give to your customers would go an incredibly long way. Are we talking hours? Days?
Thereās no other way to get info than here since chat is either not operating (on purpose?) or extremely overwhelmed. Has anybody been able to successfully get through to chat? Youād think after almost 24 hours youād have called in every possible available agent. It doesnāt seem right that after a dozen tries spread out over 20 hours not a single agent became available.
Things just arenāt adding up here. Chat completely unavailable. In the past when there have been problems, mods have been over the top helpful and responsive trying to keep people reassured, etc. No specific info maybe but this time people are just being ignored. Seemingly by chat and mods here. Thatās not good. And whatās up with closing pretty much every relevant thread on here? Thatās just adding insult to injury suggesting insignificance or a resolved issueā¦ Neither being the case here to say the least ā¦
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Hello Lily. What about the deposits still not credited from before 6 pm EST?
If youāve made a deposit and still has not been credited, please allow a little bit more of time as our team is reviewing the transactions that were not credited.
Agree with TDCā¦it would be a huge benefit to players and your support staff if you could quantify whatever you are ableā¦e.g. if your account hasnāt been credited by [ā¦] then you should reach out to support/we have X transactions to manually review and have completed Y. Something to set expectations would go a long way, even if its just a ballpark.
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We do not have that information unfortunately, but should we get any updates we will advise.