Hi @Locke227, I understand your frustration and how stressful this situation has been. Moderators don’t have access to individual account transactions or the ability to expedite deposits, so we aren’t able to directly resolve your 34 ETH deposit. The team is actively working through all affected transactions, and once the issue is fully resolved, notifications will be sent directly via email or account message. Providing transaction receipts as you have will help, but there’s no need to provide your address or additional details at this time, as the team is reconciling all affected accounts internally. We understand the delays have been unacceptable, and your concerns about communication have been noted and shared with the appropriate teams.
So we don’t need to take any action in order to be credite when they finally get through all of the transfer s? As of now
Based on the latest update, many players have already had their deposits credited. There are still some cases where deposits are missing or were credited for a lesser amount, and the Payments team is continuing to work through those.
If anything is still missing once they finish reviewing all transfers, they’ll handle it accordingly. We’ll share updates as soon as we have them.
I have not received mine hundred dollar deposit from Wednesday night. This is crazy.
I hope it will be posted soon.
Moderators - I don’t think anyone is asking or expects you to resolve deposit issues. The ask is for you to interface with the team that does and provide basic information about current status and timeline. You continually commit to sharing updates this but haven’t provided any since this began. No one can do anything with “The team is actively working to resolve the issue as quickly as possible”, " it may take some time for all transactions to be processed", “you shouldn’t be waiting much longer”…soon, some time, much longer…relative to what? These phrases carry no actual information and only increase the level of frustration being felt.
the “time frame” I was supposed to get an update is way passed, and still nothing
Completely fair comment. 
The honest answer is that we don’t have a concrete timeline or ETA to share. What we do know is this: some players have already been credited, and there are still others where deposits are either missing or credited for an incorrect amount. The Payments team is fully aware of those cases.
“Soon” or “some time” aren’t helpful when you’re waiting on your money. Until the Payments team finishes reconciling everything, we don’t get more detailed updates to pass along.
All I can genuinely say is that the deposits aren’t being ignored, they will be added once each transaction is reviewed. I know that doesn’t erase the frustration, we’ll share updates the moment we receive them.
I have a question that I hope can be answered…for those still waiting, when you made your deposit did you get the normal confirmation screen with a reference number? Or did you get the error, “Opps, something went wrong. Please refresh and try again”? For mods…is getting confirmation/reference # relevant to the procedures being performed to credit accounts?
The last maybe 20 deposits I made I always got the “error” screen but it went through, I just wouldn’t refresh it
Bottom line is, in my case, I have confirmation that it was sent to the address giving when I launched my bitcoin wallet during the deposit transaction, through ignition. This is the only time that I wasn’t able to go right from my wallet back over to the site and funds would warrant available. Without a doubt in my mind, they will be able to see on their end that this transaction was made because I can see it from my wallet and in the Blockchain and I’m by no means a genius with cryptocurrency. So now it’s going on two days and something and it’s just not right for the amount of money we lose almost on a daily basis. We have to wait days. Do we even gamble our money? I wish I knew what has happened to ignitions I hope it gets better real soon.
Hi @Japan4, apologies for the delayed response, in regards to your concern we understand why confirmation messages and reference numbers are important when making deposits.
While we cannot provide specifics on the internal procedures used to reconcile and credit accounts, having a reference number or confirmation screen is generally helpful for support and verification purposes. If you received an error message instead, it’s still important to keep any screenshots or transaction details and reach out to support and provide them to assist further.
Your feedback and questions about this process have been noted and shared with the appropriate team. Thanks
Hi @okayee, thanks for sharing that context. It sounds like the deposits were successfully processed despite the error screen. It’s always a good idea to keep any transaction details or screenshots, as these help support verify and reconcile deposits if needed. Your feedback about the recurring error message has been noted and shared with the appropriate team. Thanks
HI @Clint1971 We understand how frustrating this situation has been, especially given the amount involved and the delay in seeing your funds reflected.
Moderators don’t have access to individual Bitcoin transactions or the ability to credit accounts directly, but providing transaction details and blockchain confirmations, as you’ve done, is exactly the right step to help the support and financial teams reconcile deposits.
We know waiting multiple days can be stressful, and your feedback about delays and communication has been noted and shared with the appropriate teams. Rest assured that once your transaction is fully verified, the account will be updated, and you’ll be notified. Thanks
Another thing is why hasn’t ignition given out any compensation for this cause other sites gave me free rewards but not ignition
Hi @Ddrod1, moderator’s do not handle compensation inquiries. However, I can advise you to reach out to Customer Support for further assistance with this.
Day 5. Still useless.
Hi @okayee, we completely understand your frustration, and we feel the same way—we want this issue resolved as much as you do. Please be advised that this matter is currently outside of our control. That said, we are continuously monitoring the situation and will share any updates as soon as they become available. We kindly ask for your patience and understanding during this extended wait. Thank you.
Remember when it was 24-48 hours?
So it’s been 5 F’ing days and i still haven’t received my deposit! Now I can’t reach chat again and ignition is a complete ghost. They say “rest assured” our money is safe but don’t give any information beyond that. Check that. They have told me 24-48 hours for the last 4 days. They are obviously stealing my money and delaying in the hopes I’ll let it go. Does anyone have a reliable online casino reference so I can drop these thieves?