Cashier Issue Under Review

Transaction Help
#65

Hi @TDC888, apologies for the delayed response and thanks for taking the time to lay this out. I understand why this situation has been extremely frustrating, and you are not alone in feeling this way.

The timeline note refers specifically to when the issue was fully identified and isolated, not when the first issue began. We’re aware there were intermittent deposit failures the previous day, including BTC Lightning, and that messaging on the site was not as consistent or clear as it should have been. That feedback has been passed along.

Unfortunately, moderators don’t have access to technical root-cause details or decision-making around site notices, but the issue was not simply delayed crediting and is still being reviewed by the appropriate teams. Impacted deposits are being reconciled, and no funds are intended to be lost.

We appreciate the candid feedback on communication and transparency — it’s valid, and it’s been escalated. While I can’t provide more specifics or a timeframe right now, updates will be shared as soon as they’re available.

Thanks for your patience and for keeping the discussion constructive despite the frustration.

#66

Hi @tyrelblaster — apologies for the delayed response. I understand how upsetting this has been, especially given the repeated time estimates and lack of follow-up. Being told to expect a resolution and then not receiving an update is understandably frustrating.

Support availability has been limited while the issue is actively being worked on, which is why responses have been inconsistent. The team is still reconciling affected transactions, and any timelines previously shared were estimates rather than guarantees.

Moderators don’t have access to individual cases or the ability to expedite them, but your feedback regarding communication gaps has been noted and passed along. Once everything is fully resolved, updates will be shared accordingly.

Thank you for your patience — we know this hasn’t been a good experience, and we appreciate you sticking with it.

#67

Hi @Pods9920, I understand your frustration, and it’s completely valid given the difficulty reaching support and the lack of clear updates. Moderators don’t have the ability to compensate accounts.
I know that isn’t the answer you want to hear, but the team is actively working through the backlog as quickly as possible. Your feedback about communication and transparency has been noted and shared with the appropriate teams. Once your inquiry is addressed, you should receive an update directly from support. We appreciate your patience, and your concerns are heard.

1 Like
#68

Hi @Bekaho91, apologies for the delayed response and thanks for following up. We understand your concern and appreciate your patience. The team is actively working to resolve the issue, and everyone affected will be notified properly once it’s fully resolved, either via email or through an account message. There’s no need to provide your address or additional details at this time, as the team is reconciling all affected accounts internally. We know this has been frustrating, and your patience is appreciated while the process is completed.

#69

If you don’t want it, I’ll take it. I like those odds. Lol

#74

I been waiting for 3 days, no response, like I’m genuinely getting irritated

#75

Apologies for the delay, they are being rolled out now, so you shouldn’t be waiting much longer

#76

I also had three or four random and unauthorized deposits on my account within minutes of finalizing one of my own authorized deposits. It has since been played through and I woke up to a negative account balance. Just flagging for the team working on this. Obviously get the correct folks there money first. But surely your not asking any customers to cover the losses of ignition and their massive cashier system issue.

#77

You will receive notification once this has been checked, I’m afraid we don’t have exact details of the problem or resolution at thi stime.

1 Like
#78

At least they are making progress… we’re gamblers and we don’t like it when things are not perfect - but this is literally the last kind of thing that they want to happen, so I imagine this will all be solved as soon as humanly possible.

2 Likes
#79

I made a deposit and haven’t received funds and was lightning Bitcoin and no one is answering chat, unbelievable

#80

just got a response and they forwarded it to another department that will contact in 24-48 hours and refuse to give any type of free chip or anything so they are being absolute assholes for their screwup

2 Likes
#81

It’s incredible, act like the only site! If they wasn’t so greedy, would make millions more. Right now they have my money and can’t even speak to anyone, horribly sad

#82

It’s been over 48 hours since my deposit that’s still missing. They told me yesterday it will appear within 24-48 hours. Starting to think that it’s not going to happen or they’re just pitching out random timeframes to buy themselves time

#83

We are getting into Day 3 here…maybe I would buy not having a resolution…but not having ANY information or antipated timeline? At this stage? Would be easier to sell me a bridge in New York…

#84

Starting to get the impression that y’all system was hacked, and we’re not getting those funds back.

#85

Or dragging feet to see if the crypto markets start to recover?

#86

Not once have I had a problem at Kirgo, it’s only these corrupt sister sites

#87

the response i received was they would send it to someone else to look into and no bonuses would be given

#88

Well I don’t know about the rest of you but they straightened my account thanks for the help they will get it done :+1:

2 Likes