Delay In Poker Transactions 6/4/22

We are going through all of them now

Woke up and logged in this morning after not being able to log in at all last night. Now missing over $1k from my account balance.

What gives? I’d like my money back please.

Looks like I was bought into games over and over, but was never cashed out - even though I wasn’t even logged into the client.

@mjayfinley We apologize for the inconvenience. We are going through the delays buys in and cashouts now

Is everything going to be slow , including deposits ? Should I even deposit ??
There’s been several games I’ve been kicked from and not able to get back on the site , I’m not going to sit waiting on chat for a hour for a 1 dollar buy in , for it only to tell me no one is available …
But after the 5th-10th dollar I’m sick of it .
I’m tired of buying into a game for a day later to find out that once it’s time for the game , the site lags out . Then when I’m able to get on I’m already lost half my stack . So I try to get back up but I’m already tilted .

I feel every time I Lagg out and Jump back in the hand . But it already Siri folded ,… that’s when I have pocket aces when 2 aces on the board while 3 players go all in .

But I can’t do shit because this worthless site can’t keep our investments secure .

This isn’t about games and fun . It’s a investment . And it’s screwing us over big time .

Getting 10,000 points for losing 26 dollars in the last month is funny but sad

All new play is running fine; it would just been some issues with the delays earlier this morning.

Why is your message says are funds are secure and safe, yet on top of the ongoing issues the site had been having, when I logged in today 550$ are missing from my account?

@Omnave I’m sorry for the confusion. there was a delay with some cash games and the cash outs.


I woke up missing over $250 from my account . It shows there was activity while I was Asleep. WHere is my $251 ?

@CSC720 there was a delay in transactions showing from earlier so it may have shown buy ins when not online but it was just from previous play and in turn you will also see the cashouts which were delayed as well

No it was not previous play. Some one was using my account sitting at cash tables while i was asleep this morning. when will my missing money be returned to my account?

@CSC720 again, no one was sitting at a table from your account. You had previously bought into cash games for $25. the issue is that some of these got duplicated and later on and we are going through them all now. I see you have already been cashed out of a number of them. The rest is still being resolved too

Are you telling me that I sat at 31 $25 cash tables before I went to bed ?

Not, I’m saying you bought into cash games previously for $25. Due to the issues, these got duplicated in repetition and our team are working on getting all of these sorted

I feel like my money is not safe here. There is something you are not telling me. Shady stuff going on.

There is nothing shady but a transactions delay. Again you can see most of them having already been resolved and cashed out

Davy, my account is showing the wrong balance, my transaction history is filled with -60 +60 live game transactions but not an playing during those hours. my balance is off by 28-30 dollars. why is this happening??

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@andrevocino I’m sorry about that. I moved your post here as we continue to work on these duplicated and delayed buy ins

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matt thank you. it’s very odd everytime i look it’s a different balance but still not correct. :frowning:

plz fix thank you

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Yes, we are still working on them so it can still be off

For two days in a row my balance has randomly gone down for no reason. It was fixed this morning, then went steadily down in 50 dollar increments to almost nothing with me not playing anything. What is going on?