a display error well who is at fault here you could just say that about every roll or i could say that any non winning roll is a display error. display error not I have five rings on the bottom row so someone needs to pay me!!
another time i asked for an itemized list of spins and a mod told me they dont exist so i guess they exist when it benefits ignition only
The spin was paid out accordingly based on the result. The display issue here would most likely be caused from a caching issuing with your device that would’ve displayed that first reel from a spin you got in the past
thats bullshit i cleared me cache earlier that day. I knew i was wasting my time contacting you.
Damn that seems super sketchy/cheaty its a display error??? So at anytime if the game has an outcome you all didnt program it too its gonna be an error??
Sometimes there is what is called a stale screen, this is usually when you see an old spin or part or an old spin that you have had.
The result of the spin is logged as soon as the spin button is pressed, so anything afterwards that happens on screen is purely for visual entertainment.
While this can be frustrating sometimes, we are of course able to check the log, and can confirm the true result of the spin.
Good catch! I recommend not playing here again. Take your money to live casino, with regulations. They can say whatever they want in order to justify 0 payout. This site was designed to make money, not give it out. No surprise they have 0 interest in customer service and simply chalk it up to an error on YOUR DEVICE rather than the software they are implementing.
Don’t you mean a portion of the first reel? Not to chime in on this, but I’m just saying it does look somewhat weird that it’s one symbol from the reel that is part of this so-called “display error.” I don’t doubt that display error do occur, but it makes more sense if it’s the whole first reel rather than one symbol.
Did you ever get paid for this or no?
Yeah in this case just the one symbol was different but its possible that the whole reel was cached from a previous spin before.
The $0.05 win amount was paid for this
Wow. That is super sketchy. Definitely leaving this site if this is a normal thing they do.
Sorry Rachael. You deserve much better than this!!
All spins will pay out accordingly based on the actual and true result. If there is a caching issue that can sometimes happen on devices/browsers; this isn’t something we can control.
A legit casino would pay this out. Not a very good look for you guys.
I’m sorry but any Casino will pay out based on the actual result.
Haha
Ok Matt, I have a question for you. How many times have you guys reached out and paid someone that had a “display error” when they actually won when their screen showed as a loss?
Games are continuously being checked and monitored to make sure all are up to date and working correctly. Jackpots are continuously being hit, won and paid out; there would be no reason to then ruin a reputation over a minimal spin/win amount.
I understand that. But have you guys actually reached out to someone to let them know they won a spin when they thought they lost based on a “display error”? A customer would never know and wouldn’t be reaching out. Are you guys doing your part? You have to have records of this?
Yes, we have reached out to players in the past that they actually had a bonus round not completed yet so to go back to the game and finish it to have the winnings credited.