It’s been 72 hours since I deposited btc, the same way I’ve done it 20+ times. I’ve spent hours with customer support with no resolution. They are claiming they can’t find my deposit, despite me sending the addresses and a screenshot. Coinbase has confirmed it’s transferred and said the issue is on the ignition side. What do I do?
I see they say contact customer service for bonus support, don’t waste your time. I been back in forth for 2 days. I did a friend referral Sunday, my luck it’s during the outage. So anyway I didn’t receive my bonus. Contacted CS and they said have my friend contact them to verify. Long story short did this step twice. The second time they told me my friend had to make a deposit to receive the bonus I said she did Sunday. So again same thing both of us contacted CS then after hours and 6 to 8 CS finally at 5 today CS told me I would receive my bonus today by 9:45 which was the 24 hour wait time. Guess what nothing. Contacted CS again to get that you know our system is acting up and once it is up and running you will receive it. What happened with 9:45 as promised. I’m a long time player here so I said well I should get something for all this time of being run around for 2 days then lied too. I was told sorry I know this isn’t what you want to hear but at this time I can’t offer any bonus. I’m definitely going to think before I ever recommend anyone else here.
If anyone still has issues please send us a PM so we can have it checked for you.
If you have already spoken to CS then there is no need to.
Same here still missing my deposit from April 21st
Please check my account, it shows withdraw pending but I have received already, can you just clear it so it will allow me to make a deposit, thanks, going to bed now, will check on this again later.
Help! Is anyone experiencing longer wait times on withdrawals? I’ve never waited this long here - it made me re verify my identity and then said they couldn’t verify it and to wait 24-48 hours to be contacted. I’m shocked that this could even be happening. Anyone else have this issue ?
Someone help !!! They just keep delaying it further.
Hi @Marybmatt,
We’re very sorry to hear about your situation. We believe that customer support has already assisted you, and we recommend reaching out to them directly for any further information or updates regarding your concern.
Thank you for your understanding.
They weren’t able to help me at all. This has gone too far. I have been verified for years! I did everything exactly as instructed to upon RE-VERIFICATION! Now I’m waiting again ? To hear back from y’all on the VERIFICATION? For another 24-48 hours? And no one in chat can help me. I have the screenshots.
I withdrawal all the time! Why now ? I just want my winnings. I also deposit daily and this is my first bigger win in a YEAR. Without receiving bonuses since August. So why are yall holding this up? I only play here bc of the quick payout - I never expected this! And I’m super disappointed. I’d appreciate an update now please. If you can help at all!
Is anyone else dealing with this ? I’d like to know if it’s just me.
Hi can my free spins/15,000 points/poker ticket at least be manually applied? It’s been 2 days since my qualifying deposit for those
Hello everyone,
We wanted to provide a quick update: everything is functioning as expected. However, please note that it may take some time.
To those who have contacted us, our player service teams are actively working on your issues and doing their best to address them as quickly as possible.
Did you ever get this? And were you made to reverify your account ?
Please update me.
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With all due respect I’m gonna say it. People took a chance and invested here. The fact it’s been 72+ hours later is terrifying! There’s still no real explanation to what’s going on. For mods to say they can’t access the system is a major red flag! The truth needs to come out already. I’m guessing the site has been hacked or there’s a lawsuit. Either way player’s have lost trust by now.
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Can a mod message me
We sincerely apologize for the inconvenience and truly appreciate your patience guys.
All eligible players will receive their full rewards once everything is resolved. Our team is working hard to fix the issues, and we’re grateful for your understanding.
