Poker Issues - Update

Updates
#21

So as of now the 24th of May are all the cash games working correctly now? I was wanting to play but want to make sure my funds won’t get stuck in limbo again…

#22

Yes they should all be working fine again.

#23

This is crazy, i’m in the middle of a tournament, doing well and the site is completely locked up. This is ridiculous

1 Like
#24

Just signed up aprx hour ago and can’t download app to play any games.

#25

@NoWayOut Have you tried in the last 10 minutes or so and still experiencing issues downloading it?

#26

Just tried and I hit download app and says loading but nothing.

1 Like
#27

Are you able to play and open the lobby when clicking ‘play now’ instead of download?

1 Like
#28

I’ll try that.

2 Likes
#29

Only Hit the road Monday but just want to get in a 9 or 27 seat sit and go. I can try little later, if not tomorrow and if it don’t work I’ll submit a message, no problem. Thanks

2 Likes
#30

Welcome to Ignition!

#31

Circling back to this, Jackpot sit and go’s should now be live.

#32

I’ve been trying to deposit all week and keep getting error when I pull up ltc deposit.

#33

Why in hell would you want to deposit?

#34

Hi @JL8181,

What is the error that you are getting please? Kindly send a screenshot via PM

#35

@moderators why she Jackpot SitnGo games put back online if we weren’t supposed to play them?

I contacted chat support after having issues while playing jackpot SitnGo games & I was told by chat support that it was my fault and they can’t refund me the tickets or offer any compensation because I wasn’t supposed to play jackpot SitnGo games until after the update on Thursday at 6pm

And if that wasn’t infuriating enough I called support and asked to speak to a supervisor about why the jackpot SitnGo games were put back online if we weren’t supposed to play them & they put me on hold and then just hung up 10 minutes later.

I gamble to relax but dealing with ignition’s support team does the exact opposite

1 Like
#36

I’ll follow up on this.

1 Like
#37

Please do cause I may not deposit much but damn sure enough not to be hung up on

#38

there is actually a note on your account to say the call dropped while on hold, and I have reviewed the call and that does seem to be the case, so apologies for that, but he didn’t hang up on you, he was trying to transfer you.

#39

I appreciate the clarification, but if chat support wouldn’t have blamed me for playing games that were put back online I wouldn’t have needed to call to begin with

1 Like
#40

On the phone with support now and they’re saying I shouldn’t have played until the update on Thursday at 6pm