There were 191 players left in the 150k. With 30k up top… any one of us 191 could have won it. What is ignition going to do to make sure they don’t lose a whole lot of players? Surely there will be tournament tickets awarded or something… as an “I’m sorry”
Tournaments are in the process of being refunded now @Redsfan4192 based on the cancellation policy and we will provide another update tomorrow morning (Monday)
The sooner the better… can’t wait to withdraw and be done with this site
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Sorry @mommahbear 
I’m not sure what the prize pool was right now but let’s say there was $7,000 and 217 players left
$3,500 would be allocated to everyone evenly so $16.13 each
the other $3,500 would be allocated proportionally based on Chip count. If you had 10% of the total chips you would receive $350 for a total of $366.13.
I know you’re tired of answering these same questions over and over, but I lost money in the first software crash at 6am in the morning. I’m seeing other people say they’re getting their money back they lost in the 2nd. Is there any rhyme or reason to the order this is done in? Any kind of estimation for when I’ll get it back and can start playing again? I wanna play poker and I’m driving myself crazy checking my account every 30 mins with no clue if it’s gonna be minutes or days before I’m refunded.
We were advised 24-48 hours for all balances to be credited, as far as I am aware some players have already been credited. Apologies for those that haven’t yet, but thank you for your patience.
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Hi William!
I had $45 in play on NL25 Zone that hasn’t shown up in my balance yet>
Any estimate as to how long this will take to resolve? Also, should I avoid playing in the meantime so as not to mess up my history?
Hi, we have been advised 24-48 hours as per the post above. You can continue to play in the meantime, it will cause no issues.
I was 3rd in that same tourney. Was sitting for $896 and my refund was $115. They even got that wrong. I did the math - should have been $135 refund. Regardless, it’s a joke. We get barely more than the people down to their last chip. Why is 50% of the prize pool split evenly among all players? It should all be split proportionally based on chips.
I did my own math based on the cancellation policy and I am short $20. Sent an email with my understanding of the calculation.
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I lost 60$ on igniton yesterday morning and a measly 2.20$ ticket on bovada during the first software crash. Bovada gave me a 20$ poker bonus to use immediately after that. I then lost 52$ on bovada during the 2nd crash last night. They have also already refunded that. Ignition has still done nothing and its going on 28 hours. I like ignition and will continue to use both sites but its clear which one puts in more effort to helping their users and more importantly fixing their own screw ups.
We are sorry for the delay, but as advised this can take up to 48 hours to clear all games and credit all players back, it isn’t a quick process unfortunately, but our team are still working on this right now.
Still have not received my correct cash out amount from my cash game.
They paid me, you mods did a good job of keeping us updated, I didnt know what was going to happen sense im a new player, Its hard to make everyone happy with a crash when we all got dreams of getting a bank roll,
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I have only received about 1/3 of what I should have received.
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I’m sorry this is so many photos but I feel like you need to see the whole conversation to understand my frustration. I’m livid now. Apparently I was right to be worried about my refund taking longer. After being told over and over it would be taken care and I would get my money back I finally talk to this person who looks into it for me. They’re saying there hasn’t been a confirmed issue with my account like other players. The first couple times I chatted with someone I offered to send them photos and videos of of my tables and lobby to show them the proof and told them I could tell them where to find the tables I registered for but never received a payout or the buy ins back. I was assured it wasn’t necessary. They said everybody’s account would be taken care and refunded. Everybody’s but mine. Ignitions poker software crashes costing me 60$ and I’m not being given any of it back after I tried to help show them proof that it happened. I still can but I guess they don’t care. Everyone else is rightly getting THEIR actual money back but ignition is keeping mine and giving me a fucng 20$ casino bonus with an impossible 500$ rollover. I play poker and even if I did use the casino that’s not my actual money and only one third of the amount. It’s absolutely worthless and this is ridiculous. It’s 60$ . That’s nothing to them. They know the software crashed costing everybody money. Why is it so hard for them to figure out it happened to me and give it back. I was told over and over that my issue was being escalated and looked into. Why was i not informed I wasn’t getting a refund when I asked about it the first 3 times? Why can’t I just fking send the pictures in that I took showing what happened and get my money back.
