Hi everyone,
Some of you may have noticed this topic and had some questions on about some payouts with the wild multiplier.
All those who may have been affected by this will be getting messaged and sent here. As soon as we have more information, this is where we’ll be providing the updates.
Confused by this post. As someone affected I haven’t been messaged. What’s the timeline to knowing what solution will be offered
The messages haven’t been sent yet and they will also help clarify the situation a little more. Keep an eye on your account messages
Played this new slot here very heavy at $5, $10, $20 spins so I am very looking forward to the update.
Also interested to see what happened here.
So I see you re-activated this game on your website and have completely removed the wild multipliers.
When I played it,Thursday evening around 5 or so pm central time, it was still stated in the game rules section that the wilds were also multipliers.
Be interesting to see how this all plays out.
Has anyone gotten a message yet?
Naw not yet
Machine malfunction voids all plays and pays?
The machine was not malfunctioning, the multiplier rule was incorrect.
The message did indicate that we will be making this right for all those impacted and that there is more to come once the investigation is complete.
True that. Wasn’t being negative. Just updating others. Thx for clarifying.
When will this investigation be done?
It could take a few days to see who it affected, how many spins it affected, etc.
When we get any details we’ll let everyone know beforehand just like the messaging today
I am interested to find out how the final resolutions will be calculated. Will we be compensated for the amount we lost, or how much we should have won. (based on the published rules at the time)
The available client side metrics are limited to; amount staked, amount won, and before/after balance. I didn’t have the foresight to screen shot any spins, so i guess I am at the mercy of Ignition’s benevolent support staff…
We do understand your concern @GutterTrash but once the decision is made in relation to your question, all affected users will advise further. Until then we can’t guarantee any compensation until an update is given from the appropriate team.
Man I spun that ish hella hard. Review’ll take weeks unless it’s computerized.
Hi @Frefro3, our team is currently working on this matter as we speak. As soon as further information is given we will advise everyone immediately.
I played WandR xl for over 3.5 hrs on the 25th. I looked at my transaction and only my first 10-15 minutes of play is listed. How do we verify we are being compebsated correctly if our transaction page is not compmete and accurate?
