For the past few weeks, we have been experiencing website stability issues; we are here to confirm that these issues have been the result of repeated, distributed denial of service (DDoS) attacks.
When they occur, these attacks generally restrict some player’s access by flooding our site with traffic. While they have been rightfully causing frustration to our players, these attacks DO NOT put any of your account information or funds at risk.
Assaults of this nature are not unique to our industry, often carried out by cybercriminals, competitors and other bad actors who may request ransom, want to further their cause, or are simply out to settle a grudge.
While we have faced these challenges since the inception of our business and successfully mitigated the majority without disruption to our players, the sophistication of these recent attacks has presented new challenges. Norton has gone as far as to document the evolution of Dos attacks, https://us.norton.com/internetsecurity-emerging-threats-dos-attacks-explained.html.
We will continue to mitigate the impact of these attacks to ensure minimal to no disruption and will keep our players posted with new information as it becomes available here.
We will be actively monitoring the situation over the weekend and remain committed to compensating players affected by these issues once we are confident further interruptions are prevented.
Please keep in mind, that our Customer Service teams do not have any additional information on the stability of the site.
Thank you for continuing to put your trust in us, knowing your funds are always secure, and that we will always defend against these malicious attacks to prevent further disruption to the world-class experience you expect when playing with us.