I can see all of mine
You bring up some good points, but the bottom line is, we will never know what and whyā¦On the good side, I played for 4 hours tonight, with no problems at all (except losing, that is)
Maybe the moderators were let go. I guess this could be an epic avalanche.
We are still available, however, there isnāt really any further updates to add at this time.
The good news is the Moderators still have a job. The bad news is the Programmers were the ones let go.
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So your latest announcement was that we would be updated after the weekend. Will we be updated soon? We are getting the run around terribly. This is absolutely atrocious.
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I was thinking the same thing where are our updates are we gonna see any reimbursement
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Iāve always been really tough on Bovada and Ignition but at the same time I knew they would always come through.
With that said, I have a very different feeling about it this time. I donāt know if I see this ending well. I thought this would end at the end of the first week. Last week I was thinking for sure by Wednesday or Thursday at the latest. Now that I got back on Sunday and itās still going I really think it is something bigger then they are telling us and itās probably going to tank the suite of online casinos that they have.
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@moderators can we get some kind of compensation status? Why arenāt they sending out daily points or weekly points until this is resolved? This is not our fault that your technical team cannot fix the issue. We are the ones dealing with the issues started by weak resources of your application.
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Compensation will be discussed once everything is back to normal, and you will be notified by player message or email. We have no additional updates at this time unfortunately
@davy weāve been told that for a few weeks now. I really donāt believe you have the technical team to fix anything if itās been this long with no resolution.
Your team should have done a DNS redirect with a personal capcha identification. This would prevent bots from being able to piggy back into the redirect. Then again, that is the common sense thing to do and if it hasnāt been done then itās probably not a DDOS attack.
I have lost faith in the company. I donāt think yāall are being truthful about this entire thing. I also think if you wanted to keep your customers then there would be little point compensations going out every day just to keep people satisfied. My personal opinion is that this is going down for good and we are going to be left with nothing.
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I understand your concern, we can however only pass on any information we receive.
We obviously donāt work for security so have no details regarding the extent of the attack, what was done or what is still being implemented to solve and prevent this.
Personally, do you think everything that can be done to fix this is being done? And also do you personally think ignition has handled this situation the best they could?
Weekends overā¦no updates or compensation?
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@Dgh165 I donāt think they are telling us everything.
If what they stated last week about the DDOS is true then I can see maybe a 2-3 day downtime. To fix it, they should have completely shut down the website. Create a DNS redirect with someone like cloudfare. That would require every IP or MAC address trying to access the site would have to do a verification captcha before it redirects you to the actual website. This would identify the bots and block the IP addresses.
Realistically that would have been fixed in 12-24 hours. This is week 3 and nothing has been said. They are still sticking to their ddos bot attack because people that donāt work in the IT world wouldnāt really question it. However, I work in this and have disaster plans written up for issues such as this. I have it documented so that in the event this happens when Iām on vacation or dying in the hospital, any average technical IT person could come in and get all of my systems back up and running in a time frame outlined in my DR recovery plan.
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Thank you redraider as I am not very up to date on these types of issues. I would like to see how the @mods answer those questions.
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We wouldnāt have specific details on technical issues regarding these attacks as weāre not part of the IT team.
Luckily Iāve never had to deal with something like that yet but Iāve dealt with other things that are actually far worse. Technical departments are always having to adapt to security vulnerabilities and plan ahead. Obviously they did not have a disaster recovery plan in place and have botched this badly. That is if this is actually the causeā¦
Really shocking and enlightening answer
Why does everyone keep pestering the moderator team as if their response is suddenly going to change on the 800th time you ask? Theyāve said the same thing over & over again ā they donāt have an update, & updates / information regarding actual compensation will be sent to your account / email when itās available. They say insanity is doing the same thing over & over again & expecting a different result. Just stop asking, youāre clogging up the thread with pointless complaining. Login, check your account, if you see compensation great! If not, then just wait. Asking the mods over & over again isnāt going to change anything.
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