The truth behind "disconnecting/freezing/lagging"

Poker Sit & Go
#43

I understand trying to sympathize and believing that these are similar issues, but your story does not align with their claims. I have clearly mentioned above that we did look into this, and we have additional software on our backend that looks into these games so you don’t have access to all the context here or the same items that we can essentially look at.

We can clearly see if players have made actual actions in Poker Games and in the case you’re alluding to we can clearly see that they did in fact take action on their end in 2 of the 3 tournaments. Further, what you’re stating here is not necessarily accurate as this wasn’t tables during the same timeframe or a case of multi table freezing. These tournaments were at different times. Also to clarify, we can see if this is the case, and if you have one table out of 4 during the same timeframe that has frozen and take no actions on that 1 table, this is something we can absolutely see.

#44

I didnt know the entire story, it just happen to me a couple of days ago. But can’t you see how someone can be frustrated? It’s not just once or twice, it’s every time I play, it never fails. A lot of times it get disconnect when I finally get ro the X5 table.

From winning to playing catch up and when you contact customer service, they tell you only one disconnected others can’t do anything about it.

If you can see the other games clearly, than you would know all sessions were interrupted, why make me feel like I’m making things up.

Again, i get frustrated because I have to justify the situation when this should not even happen. Also I get 1 disconnect credit. Nothing I can do but move on and be pissed off…

I never get disconnected from other sites just here. All I’m asking is for you to fix it. I don’t think that’s too much to ask.

I’ve probably didn’t get credit for over 4 to 6 games that were interrupted but only given credit for disconnected games when you can clearly I was interrupted and was effected by the disconnected. Like I said, it’s not $2 tables, It’s $20 $60 $100 tables to get top bad… sorry can’t help you. How is that even acceptable?

Just look at my complaints. Its either the tournament poker, or the customer service rep flat out lying to me.

1 Like
#45

I get it though you probably get false claims all the time. I am fair, as long you fix the errors I have no issues, as you can see this issue are clearly bothering me.

I don’t get credit based on report not showing disconnect. I get treated as if I am making things up, losing multiplier games on disconnects, customer service rep flat out lying to me.

Even though I may not have any issues right now, but just thinking about it fires me up, because it happens over and over and I only get disconnected when multiple games are going on. So I know it’s not just one game.

Anyways, going in circles here. Thanks for listening hope yall do something to fix that.

2 Likes
#46

Some form of proof if you just look at how I play every single game I call about every bet and hand doesn’t matter cuz I’m a dump truck like that now to tell me that it’s usual for a poker player when nobody knows what’s going to show on the flop so pretty hand is just pretty much bedding that you hope you’re going to get the best one and the whole game is really betting on who has the best worst hand so to fold every single hand except for the last one only bet I actually made was paying the ante for big blind little blind and saying that there’s nothing wrong there seems like you were just throwing away your hands all the time you know until that last one where you had just enough chips to cover the antique and then you lost so yeah it looks like you did that makes no sense you guys are a joke like seriously. No I’m sorry I guess we’re the joke because we’re dumb enough to even keep playing here trying to give it a chance hoping that some kind of customer appreciation or resolution would eventually show considering from what I remember and a lot of people seem to remember as well that this website used to be awesome until within the last year it’s gone to :poop: I’ve been playing and registered at this website longer than most the moderators have even worked with the site so to tell me and I’m sure many other people that this is not your end problem it’s a player and problem and that it’s common place when this didn’t happen before on this site you’re spitting in my face and telling me it’s rain and expecting me to believe it is how that’s playing out

#47

46391530

46329823

In 1530 you see at the last hand it says I went all in and even muck but then all of a sudden it says I enter the table but never says I left so I wasn’t in the room during the hand playing and disconnected the whole game l!!

#48

Unfortunately any review for an issue like this will have to wait until these issues are resolved.

#49

Well , let’s list the issues I’ve had in the past 2 days. 1. I cannot get the poker software to load at all, until I have rebooted my computer twice. 2. Finally, when it DOES load, there is an old password that is stored in it, then I enter my NEW password ( just changed it 5 minutes ago!!!) and it still says my password is INCORRECT! I CANNOT LOG IN TO THE SOFTWARE… BUT I CAN on the website?? how does that make sense??? I tried for 3 1/2 hours last night, and could not get it to work. 3. I try to go to help and enter CHAT, but there is NO ONE THERE TO CHAT !! So the chat window closes automatically after the 20 minute limit. 4. Is Ignition going to be shutting down soon? I am about ready to give up on this sub-par site if the PROBLEMS can’t be fixed… SOON. EDITED: additional problem! In the middle of a tournament, I am logged out, with an error message: " your ID or password is incorrect" THEN… I close the window, go to the lobby, reopen the sit and go or tournament, and then I can get back in. Ridiculous. PLEASE FIX THESE ISSUES!

1 Like
#50

I was hoping this thread would encourage the staff and higher ups to notice and resolve/fix these issues but they just seem to stick to their guns it’s our fault there’s no problem on their end even though they’ve had “technical difficulties” twice already this month and about three or four times so far this year that I’m aware of.

1 Like
#51

Here’s a person mentioning more issues with their software yet it’s still us!!

https://forum.ignitioncasino.eu/t/dont-receive-weekly-ignition-rewards-2-500-freeroll-ticket-rakeback-offer/29855?u=anmiac3796

#52

We thank you for your feedback. If you encounter any issues while playing, please take a video and send it to moderator@ignitioncasino.eu so that we can escalate the issue further.

#53

How about resolving this and checking these out 46391530

46329823

In 1530 you see at the last hand it says I went all in and even muck but then all of a sudden it says I enter the table but never says I left so I wasn’t in the room during the hand playing and disconnected the whole game l!!

46329823

46522572

46526371

#55

These have all been sorted for you now, please be sure to clear cache and cookies on a regular basis when playing online, as this will generally help with dropouts. We are seeing no issues this end apart from your disconnections.

#56

I hope there’s a huge bonus for today and yesterdays garbage which is still ongoing. I’ve deposited some time ago which is missing & crypto member rewards are missing from my previous deposit. Despite the terms: taking up to 24-48 hours. Then I know I’ll need to come back then to complain again

#57

The deposit was made yesterday so you are still within timeframe.

#58

Not the deposit I made from an instant gateway an hour ago

#59

Davy smartass

#60

Did you skip that one ?

#61

I will PM you

#68

I have found that since there have been so many complaints about the issue at hand I have not been kicked out of the sit n go servers as often… no simply put into a constant state of trying to reconnect until the match reaches it’s the beginning of or concluding the final hand where you are forced to go all in because the system as automatically folded every chip I have, sometimes far to quickly to be possible. Hiw do we know that it’s not being handed over to a bot in the first place. Ar this point I’ve lost hundreds of dollars to this issue and i am just 2 or 3 sit.n.gos away from packing up and taking my business elsewhere. This is absolutely despicable.

2 Likes
#70

Have to repost these again cause they keep getting moved to pm :unamused: what’s with the censorship?!?!

Wow and I posted copy and pasted of how a support member clearly had no idea what he was doing and was removed I also mentioned how I went back to some old sit’n go games copied the table numbers again mind you these were deemed no problem on their end I was not rewarded any tickets. But now months later they credited my account after all.

Support deleted my comments regarding this so I’m rewording it and maybe now it’ll stay up. Facts are facts if you’re using the same method to determine whether a player qualifies for d/c protection then once denied forever denied but that’s not what happened :unamused:.

Clearly there’s problems with ignitions software and clearly many people are experiencing it the number of people who agree and experience the same thing keeps growing yet it’s denied again and again. No solution of how to solve this problem ever is given(that actually works).

So you know what I’m gonna suggest I downloaded a game screen recorder and what I’m gonna do with my next d/c protection tickets or btc free roll is record and submit it as I’m not depositing any more. Until I hear these issues have been resolved.

I’ve gotten the most incompetent agents recently it’s ridiculous they said my match was still going which considering the most recent one was a couple of days ago and they “transferred” aka closed chat 2xs and couldn’t even provide the most basic of answers

Also I intend to use this route if things aren’t handled appropriately and I suggest everyone else does to get some much needed change

DISPUTE RESOLUTION
15.1. If you have any complaints or concerns arising from your use of the Website, including any concerns about material which appears on the Website, please contact service@ignitioncasino.eu, where a member of our Customer Service Team will address your complaint. If your complaint cannot be resolved to your satisfaction by our Customer Service Representative, you may request to service@ignitioncasino.eu that the complaint be escalated to a Customer Service Supervisor.

15.2. Though we do prefer to deal with disputes internally in accordance with the above procedure, you do have the option to direct your complaint to the Dispute Resolution Office (DRO) if for any reason you are not completely satisfied with the resolution. It is important that your complaint be submitted not less than seven days and not more than six months after the date on which the subject of the complaint originally occurred. To contact the Dispute Resolution Office, CLICK HERE