Verification phone numbers for account

shawnmeeks07 · March 28, 2020, 4:40pm

i started my account with ignition casino with a different phone number than the one i have now and i didnt have my verification complete which is causing alot of grief due to i want to deposit and withdraw as i go but this issue is still not fixed please help me fix this.

Matt · March 28, 2020, 4:42pm

@shawnmeeks07 We’ll take a look and send you a PM shortly.

drswartze23 · April 17, 2020, 2:34am

I think I put in the wrong phone number and I am not able to deposit money because I do not get a verification text. It shows the last 4 of my phone number which is correct. How do I verify that I have the correct phone number on there and if I do…why am I not receiving the verification text?

Matt · April 17, 2020, 2:37am

@drswartze23 I’ll send you a PM shortly with details.

jojo213 · May 11, 2020, 5:14pm

Simply put I accidentally put in the wrong phone number and need assistance with my problem at hand, I don’t rlly care about the welcome bonus but I suppose it would be a shame to miss out on it.

Foster · May 11, 2020, 5:18pm

@jojo213, Welcome to The Forum.

Note, you can change the phone number yourself by going to your ‘Settings’ page.

jojo213 · May 11, 2020, 5:23pm

nope requires verification

Foster · May 11, 2020, 5:25pm

@jojo213, we’ve PM’ed you regarding this situation, however the reset should require your PIN code.

Tinker73 · May 12, 2020, 5:24am

I I need to change my phone number to verify phone it won’t let me

Foster · May 12, 2020, 12:04pm

@Tinker73 We’ve PM’ed you about this as well.

illarraza · May 12, 2020, 6:10pm

Hi. I’m having the same problem. Where is “my settings” to change my phone number?

Foster · May 12, 2020, 6:20pm

@illarraza, welcome to the Forum. The link was provided above, but we’ll PM you as well regarding this.

KrakenMyas · April 12, 2021, 9:49pm

I’m having the same problem as well. Please let me know how I am supposed to change my phone when it asks me to verify my phone # by pin code when I don’t have the same phone # anymore. This seems ridiculous. Please help.

Foster · April 12, 2021, 9:55pm

Unfortunately since these posts the process on this has changed @KrakenMyas. You’ll have to contact our live chat to provide verification as this can’t be completed over the Forum anymore. Let us know if you need help contacting via live chat.

KrakenMyas · April 12, 2021, 9:59pm

Yes, I can’t find live chat from the client. Please help.

Foster · April 12, 2021, 10:00pm

https://www.ignitioncasino.eu/help/search-content/how-do-i-contact-customer-service just follow the steps laid out on the help page and you should be able to reach them.

jkalbhenn217 · July 4, 2021, 9:50pm

I would like to change my phone number. I have access to my email address but not my old phone number and need to update it. Thank you

Foster · July 4, 2021, 10:06pm

We’ve moved your posts here as it related to the topic. Unfortunately this can’t be done over the Forum and must be done over live chat. you can use the link above to contact them.

jkalbhenn217 · July 5, 2021, 12:01am

Thanks

Trippodahippo · July 15, 2021, 2:35am

I am not able to update my phone number In my profile. I no longer have access to the phone number I signed up with and would like to be able to withdraw winnings. Can you please help me.