I just want to clarify. The 3 wilds and the payout above is correct. The review and investigation taking place is for the jackpot reel page
Great work ignition. That makes me happy. Integrity of s everything and the investigation shows the casinos committed stance to us players. Seriously thank you and your team.
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Well I e spin a lot of those too. Haha. Hit two out of three a bunch of times. If you were effected will everyone be notified or do we need to start going through the play logs?
Also if thereâs an issue with the software they should check the wilds too. Where there is smoke right.
Weâll have more information on everything after the weekend. But player logs wonât be necessary as any review that may be needed will be done and we wonât ask you guys to go through everything
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After being told I lost the first six times Iâd like to check out my play logs myself.
Well again the payout on your wilds above is correct and isnât what the secondary review is for. Its on the Jackpot spinning reel only.
The mixed wild payout is valid.
Yeah I got you the first time thanks.
See the game is back up and running. Any word on the past non pays to some on the jackpot spin?
There hasnât been any update on this yet, but weâll let you know once there is any confirmed details.
Hi,
Just here to address the concerns with 10 Times Vegas as the game was and will be put back up as mentioned above. It seems that the game had an error that occurred around October 29-30th where the Jackpot reels were paying out as scatters and in reels that werenât left to right, but this has now been changed back as this is the actual way the game is meant to be payed out.
In other words, the issue was actually with the recent changed payout structure, and not the previous way the game worked. Hence, there isnât really any issue or missing payouts here, and in fact some players were provided higher payments than intended from the game.
We of course will honor those payments as this was our error, and will hopefully have some updates in the near future as to why the game had changed itâs jackpot payout.
Per your last sentence -
Looking forward to the reason they come up with for this one 
Take your time thinking this one out, internal team!
We will notify this thread of any changes as we have them, though ultimately this might have just been a technical error. I get the suspicion, but we have in the past provided compensation on other games that were proven to be paying out incorrectly, so this one would have been no different had it actually been incorrect.
Just to update the thread for everyone; we have since received word from our Casino Team that the game is back online.
The issue in which for a short period of time had the jackpot reel paying out based on a scatter format has been resolved.
The jackpot reel has now reverted back to its original state which was to pay out on a left to right payline as all the other reels in the game.
The game rules will also state the payout structure for the jackpot reel:
Weâre sorry about the confusion. The correction was made as it shouldâve stated ânowâ
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Thank you. I have removed my post to not add further confusion. I thought it had returned to left to right based on posts and a phone call I received from customer service, but I have chosen not to play the game since and just wanted to verify.
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Matt I actually encountered the same problem others have documented tonight. Your team should take another look because I noticed the payout was incorrect a few times. Once it happend a few times I jumped out. This should be investigated. Just saying.
Hi @Rtoole,
Can you kindly provide us with more info such as the time and date you were playing this game, the risk amount you were betting at the time and the closing balance? You may find this info from your Transactions. If you have any screenshots, please also attach them to your message.
Sure. Before I do can you answer me this question so I can make sure I am accurate? If I was playing Vegas 10X with a $3.00 wager and hit 2X - 2X - 2X what would the payout be $_.? Let me know so I can make sure my math is correct. As soon as I hear back I will let you know what time and when. Thanks
Should be $100 per the pay table at $1 per line