@Tytyman0929 How do I do that who doi ask to speak to?
Note that there is no other half or rest owed to you. The screenshot above clearly showed that this was an exception and not something that was guaranteed or provided to everyone. Matt seems to have reviewed and decided that the player in question deserved more but this was actually not something they should have done, and they are no longer with us or would be advised against doing this in the future. There is no set amount you receive for a birthday bonus, it is at the discretion of the program team.
No one has been cheated or jipped out of anything. The player above received an exception they likely shouldnât have and this wonât be something weâll be able to give to anyone else unfortunately.
Nash I canât get a birthday bonus? I got one last year. Show some love bro.
Note that these are offered to platinum level or above players. as youâre in Gold this isnât something youâre eligible for sadly.
They gave one last year. Oh well
Thanks for the clarification smhâŚ
Hi Sir. May I ask if youre a new Moderator here, if so will you provide me with ur supervisor or have them email me. Please. THANK YOU. If you feel. You choose not to. I can contact my direct personal cryto deposit agent there. If you may ask i feel. I need to speak with them. About some of the issues ur saying to us players .
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@Tytyman0929 kinda seems like Matt got fired for helping you out 
Even if this isnât the case why would you put one of the mods on blast after they did you a favor lol
@Foster has been a mod for years
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@Tytyman0929 We are supervisors, and the highest point of contact on the forum.
@Boredandtired Matt was not fired.
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@Davy yea thought I remembered you saying he moved to another department I think but couldâve been someone else, either way thatâs why I added the âeven ifâŚâ 
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Yes on the forum only. But not in general overall i have already reached out to management thank you
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Matt did the correct thing every year i receieve 500 in play with 1x rollover ,its unfair if they just change things when they feel like it without updating the players , there jobs depend on us the players.
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I only received $150 today 
My birthday is 11/10! Im a platinum level member.
Could a @moderators let me know how much and when Iâll be blessed with this birthday bonus?
We cannot advise you on the amount you will receive, but it will be issued automatically on your birthday providing you are eligible.
There is no need to update an account sensitive reward and nothing has changed. There never was any amount guaranteed to you. Basing what you receive on what you received last year is not correct. There was no set amount then, nor now. Matt did provide you an exception, but again this was an exception and not something guaranteed nor something that weâll be providing going forward unfortunately.
With all due respect stop playing your customers for fools.
At one point, and for a long time, Ignition advertised the amounts that were awarded for tier level birthday bonusâ.
These were milestone rewards that enticed players to reach said tiers. This program was changed with complete disregard for the people who spent time and money to reach said tier. While I dont agree with the change it is a business decision ignition made.
Whats astonishing about your stance is the complete disregard to aknowledge any sort of change, as if we all suffer from amnesia.
This speaks volumes when it comes to the character of ignition as a company.
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Iâve worked here for about 3-4 years and in all the time Iâve been here this hasnât been the case. The only mention of this is on the rewards page as the following:
If it was previously stated as a specific bonus then it would have been obviously provided as stated at the time, but this certainly isnât a recent change and not really what weâre talking about here. The issue above happened as recently as this Summer, not over 4 years ago.
Certainly a few months ago this was not the case. So again, what Iâve stated above is still valid. To state that this says anything about our character is a bit misleading. Not being aware of a bonus change that happened a very long time ago isnât not acknowledging anything. Most of the players above and the one I was replying to havenât even had accounts past the last few years. What youâre stating doesnât even apply as at no point would they ever have had access to the changes or specified benefits youâre discussing above. The entire time theyâve had their account it has worked as it does now.
Iâm sorry if for someone like yourself whoâs been around a long time this was at one time actually detailed and then changed. However, this doesnât really apply to this situation as weâre discussing what is currently owed to players based on an exception that happened less than a year ago.
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Itâs my Birthday l!!
Lmk when the bonus was available for everyone!!
Thabks
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Happy Birthday!!!
Birthday bonuses are sent out automatically to eligible players before the end of the day.
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