FYI I just called in and they added my birthday bonus on the spot. I . I’d give that a try
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I’m calling in now. Still nothing and it’s 1:22am where I’m at central time
I’ve escalated this for you
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Still nothing yet… I just deposited in my account also and didn’t trigger anything… longest time 31.5 hours ever. 
Depositing will not change anything. Marketing will add it manually.
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Would any @moderators be able to please look into my birthday bonus? I still have not received it for today.
Happy Birthday! 
If the offer isn’t credited by the end of today, don’t hesitate to reach out to us again.
Thank you, but this is becoming increasingly frustrating attempting to get assistance with this issue. I still have not received the birthday bonus after attempting to contact here and through chat. Can a @moderators please assist this issue as my birthday was yesterday. Thank you.
This was escalated for you. We would also advise if you need assistance and no Moderator is available, that you contact Customer Services, as they are available 24/7.
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Oh I have chatted with multiple people at this point who keep telling me 24-48 hours…
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It was escalated to the marketing team to handle for you.
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Dear ignition casino
I hope this message finds you well. I am writing to kindly inquire about a matter regarding my recent birthday. As an avid player on your gambling site, I was looking forward to potentially receiving a birthday promotion, as many other platforms offer such incentives to their loyal customers.
However, I did not receive any notification or promotion related to my birthday on your site. I understand that such promotions may not be guaranteed, but I was curious to know if there was a specific reason or if there was any possibility of receiving a belated birthday offer.
I greatly enjoy playing on your site and appreciate the overall experience it provides. I believe that acknowledging birthdays can strengthen the bond between a customer and a platform, and I would be grateful for any consideration you may give to this matter.
Thank you for your attention, and I look forward to continuing my gaming experience on your site.
Sincerely, Jordan
You would need to be at least platinum level to receive the birthday bonus.
Im a platinum player and I have received 150 the last 2 years and yeah it’s a pretty lowb alled amount in my opinion
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I understand. I suppose I was just hoping for a happy birthday and a 20$ non deposit bonus or sum. But I guess it’s the law of the land
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Mine has been escalated to marketing going on 3 days now past my birthday as a diamond player. I used to never have a problem and would receive it on my birthday every year. Now I have to inquire daily and all I get is wait 24-48 hours.
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This was escalated for you yesterday, we have no update at this time unfortunately. But as long as you are eligible it will be credited.
Great, unfortunately this has really just been an awful experience for me with ignition and the customer service just really hasn’t been great, sorry.
Sorry to hear that, but there is nothing more we can do at this point until marketing take a look at this and get back to us.