P.S. Filmed it again ‘continual loop, lag through ignition’s browser software, in Mozilla or Chrome with cleared cache’ there is no apparent solution at this moment aside not to play?
P.S.S. I would think there is no compensation big enough if this continues? Cause Ignition my favorite poker site available to me is unplayable just about. (on the very verge on saying will I have to leave till it’s fixed and when?)
I’m having login and poker lobby loading issues multiple times a day. this can take minutes or hours for fix. The issues begins when a game completes and I go to register for new sng game. An wrong I’d error message appears to log me out but I can still continue playing games in progress if Multitasking. However, to play new game I have to ex out tab and try several work arounds a that costs hours of my time and then spend Another hour if I want replacement or refund… thats what I have to do play a game once I get logged out … It’s frustrating experience lately as it resulted in being blinded out of mtt tournaments and sng games, losing out on jackpot bonuses(stakes) , potential winnings And lots of my personal/free time time to resolve and report issue. And of course I can only get the ticket replaced so that I can go through it again the next day.
We do not have any common reports of disconnections or issues like this recently as previous problems were mitigated. This could likely now be an isolated issue. If you have a video you want us to review you can send it to moderator@ignitioncasino.eu. You can also PM us with the answers to these questions.
Time and Date of the incident (ET):
Description of the issue:
Games Effected:
Browser(s) used:
Operating System (OS):
Internet Service Provider (ISP):
Have you done the following:
I believe I am having same issue as player above who mentioned being In continual loop.
Time and Date of the incident (ET):
It occurs Multiple times a day and began within last $9 days ñ
Description of the issue:
In poker lobby
Games Effected:
Poker. SNG games. I demember two $12 tournament because it happened and I was blinded out but I still cashed.
Browser(s) used: chrome.mozilla
Operating System (OS):Android
Internet Service Provider (ISP): tmobile
Have you done the following
Clearing cache/ cookies turns it into logging in issue when it may have been just a loading issue.
I download Mozilla and I can login with Firefox and load poker lobby but it’s not compatible with Ignition poker software so I still can’t play.
App doesn’t help.
There isn’t a fix. Sometimes I ex out and come back and can play new game and sometimes I have to do several different workarounds and download different browser, restart device, clear cache, etc and I’ll be able to login and load poker lobby. However I’m not sure if anything I did fixed it. Might have been the hour or so it fixed itself.
Please PM us with the answers to all the above questions as well as providing screenshots as to the error messages you’re receiving and we’ll look into escalating.
@pokerroombully I know if you have more then one tab going the problems seem to happen more frequently, in my experience anyway. It’s hard not to multi-task especially if the game is going slow but I’ve found the problems happen less if you are only using one tab. Might or might not help, just thought I’d throw that out there.
Everytime I play jackpot tourney, Im kicked off for at least a hand or two if not the whole tourney, cant connect. error codes. always after I pay.
Spent hour on the chat due to 3 withdrawals coming out of my acct and only authorized one. NEVER responded. Once I reached someone, got absolutely nowhere. I kept offering proof…like my bank statement, transaction history, but he (berater) said didnt see it. I cant even pull it up now because it is just over 31 days.
Always have issues! only been here less than a year, but it is starting to feel sketchy!
It’s related to poker as issue starts there. I’m logged out, message pops up and I can’t open new table while I’m playing an existing table. and then the logging/loading issues begin.
Below I tried to register for new sng game and error message has already popped up. U can see me play existing game w no issues. I called the all in to show u what happens afterwards.
https://photos.app.goo.gl/k6EnD6xtmDcbBYFf6
Below is what hap afterwards and what happens when I use work around all ur agent gives ad a general solve to every issue that happens with software. Then I also go on YouTube which plays perfectly to show it’s not my connection. This happens multiple times a day.
https://photos.app.goo.gl/zCGAXB4229vmxP77A
Everytime this happens and this is mild it can take an hour to log back in and several different attempts at a work around.
My question is… Now what? What can be done?
We’re review the details
I need my account reactivated after a fraud investigation somehow came back negative. Even though $175 is missing. Told me to connect to a live agent to reactivate but I’ve tried and can’t connect to one.
The account was enabled.
Im having the same issues as everyone else in this thread. I dont have any screenshots or video but i can make some whenever i can get back on a table. I’ve also noticed that after a JSNG ends if I dont get the message asking if i want to play another game then when i go back to the lobby i will have the error message already displayed. i wont be able to play in another tournament for a while afterwards. Also noticed that if i get this error after a tourney if i turn my wifi off and use data on my phone it will reconnect immediately. Prior to this week i could get in another couple of tourneys before the same error would happen, but now it happens after every single JSNG i play. Its getting really annoying.
I see you played back to back tournaments today; when was the last time you got that issue?
Last time i deposited i would guess. So Monday? Ill have to check real quick
Yes it was monday. If you look at some of those JSNG’s you will see the gaps between tourneys…that wasnt voluntary downtime.
It happened again just now. Only this time it completely logged me out and i cant get back in at all. When i try to sign in it gives me an error message that literally just says “Error” in a red bubble.
I sent some of my so so quality videos(but they do prove the point) I only wish I had captured my poker videos… I will do that if it happens again in the future and stop playing… I would not play if you’re lagging till they fix it cause you will tilt. They escalated I do think they’re trying to repair things. This whole month for me on Ignition I have had issues so I am waiting to see what they say. When things will be resolved permanently. I do hope so I miss 4 tabling smoothly which I have done flawlessly on the site from December of till May 30th.
See my issue isnt during gameplay. It doesnt lock up until after the JSNG has ended. Once it does then i cant start another one without trying 10 different things to remedy the problem. I shouldnt have to do anything but click a button to play the next one.
I asked support about this very question. I would suggest you download OBS it’s screen recording software and it’s free. It will allow you to stream, or save your in game experience as if streaming and you can share it with them directly … In the future with issues I shall do this but it’s still going to be hard to narrow down issues for say a few of us if that’s all there is.
but your funny and cute i tried update my account it doesnt work
