Not sure if I can trust this company

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#12

Continuing the discussion from Not sure if I can trust this company:

Now here is the answer they gave me more than once and if anyone out there other than one of the employees would like to tell me how this makes sense and I would listen to it how you can tell a customer of this and they’re supposed to go okay that’s it and they move on let me post it I might have to find it first but let me post it and then we’ll see

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so here’s the answer they gave me tell me how that makes sense

you have to go all the way back to the first conversation nobody technically called me a liar but they were like there’s nothing here sir on their end on the computer so they wanted to basically said there was nothing they could do I mean if you want to put that on the site for verbatim that would be okay cuz obviously you guys apps or whatever won’t let you take screenshots of the conversations so you guys got it okay and you to go ahead and post it here if you like from the first conversation I had some 3 weeks ago roughly I guess and yeah they did kind of dismiss it and even I didn’t know what to do about it so I never said that they did absolutely call me a lot if you read it I do believe I stated something along the lines of his I was basically being called a liar and being dismissed I mean is that’s the only way you have to stand on as far as what you have to say for your guys’s company is that my story wasn’t so true to behold all truth I mean pretty sad man and you say yes it was a bonus but it wasn’t a winning bonus spin yet I got pictures showing at 300 plus credits on that roller coaster ride I mean can somebody explain that to me and even so fine it wasn’t a winning bonus spin whatever 10 hours of my time roughly just to figure it out because you’re Kim or moderator or whoever on your end never never contacted me back for the first week and a half week whatever it may have been after I was told 24 to 48 hours three different times I believe don’t quote me for verbatim or you might have to argue that point too I guess so then I was told that you guys reinstated that bonus I could play it okay so I go to play it well there’s no money in my account so I can’t play it I call you people they won’t let me play nothing you can do for me all right fine I need to put money on oh guess what it’s still doing the same thing now then I’m told oh I guess it’s not a winning spend so everything we told you was for not and thanks for wasting your time and your money today goodbye you are the weakest link I mean come on any little lies in there I mean you go ahead and clarify them for me but overall what I’ve stated was the truth so I don’t know what leg you have to stand on and argue with me about it I spent my time and stuff on a mistake I did not make and I get nothing for it after I don’t know some 10 hours and some very very poor customer service and I think kind of poor customer service now just another slap in the face because your explanation just doesn’t jive with what I see

#13

And you know I get it you probably a lot of people on here want free money whatever I have a legitimate complaint and gripe and everything else I just want a little compensation of my time and how none of this would have had to even occur you know I’d have been like well it was a mistake computer or whatever I get it but hey you know you compensated me 20 25 bucks for my time whatever just to say here you go and keep happy and how to move down in life but after I was told 24 to 48 hours some three times I believe maybe more I don’t know when exactly anymore and nobody contacted me and I got to keep contacting you guys and I complained enough and finally people started sending me emails back or at least there are notifying me on your guys’ website through the messaging system and then I contact you guys because I was told to email it call her to get a hold of you guys to chat with whatever and when I do chat it’s with somebody else not from the investigating team so then I’m routed around in a circle again not knowing that these things are being sent up to investigating you know just because I contacted the regular chat people that particular day or because I sent your investigating team members whatever an email I didn’t know that escalated it so that means 24 to 40 hours from that point being said I mean you guys really dropped the ball on this one I used to tell people all this a legitimate site you know blah blah I used to really vouch for you guys but this whole incident here is left a very bad taste in my mouth you know because there’s a lot of fake sites out there so I said just are not that and I used to tell people to get on your guys’s site now it’s legitimate it’s real it’s on money you know I used to speak highly of you guys but now this is this has been one hell of a slap in the face

#14

Note that there is a large difference between saying that we don’t see an issue at first or that they can’t find a spin and simply dismissing you as a liar. As stated above and even in the screenshot you posted, this was escalated and the agents involved did ensure it was looked at so to say they’ve simply called you a liar or not even attempted to help you isn’t an accurate depiction of what happened here.

I understand the time invested into getting to the bottom of the issue, but ultimately there wasn’t an issue. Your spin disconnected but wasn’t actually a winning spin.

#15

Hey you can say what you want man I know I’ve been with you guys for 10 years plus he recently you just got downhill as far as your customers’ services concerned as far as just appreciating your players and if anybody else out there in the world is reading this and seeing what I’m seeing I mean they can decipher themselves you can tell me it wasn’t a winning stand which I don’t understand that because the pictures clearly show that there’s some credits that I picked up and that roller coaster ride thing so I mean it’s not an attack against you personally whoever you are but you know something seems fishy man or woman whoever you may be and again really so what I’m a little upset the whole liar thing you really stuck on that

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#16

Well I’m not here to say that they have made things right by me and no they didn’t pay me off with hundreds of dollars or anything like that they gave me what that bonus had showed up basically for the last screenshot I had of it was roughly 10 bucks that’s what it would have added to if I wasn’t mistaken and that’s what they gave me and finally all is right in the world today so again I’m going to have to go with their good company legitimate they do pay you out you know I’m going to have to tell more people again if I hear them speaking of gambling or anything like that but I’m brag about ignition casino again

#18

A post was merged into an existing topic: Diamond VIP Invite

#19

I’m a little late to the party here… just now seeing this. I’m no one special. I’m actually very new to the site… however, I’d like to offer my two cents…

bpp_123 is 100% right here in my opinion. I couldn’t have replied to Foster’s comment to your post any better myself. I’m actually surprised this response hasn’t been liked by anyone this far. :face_with_raised_eyebrow::face_with_monocle:

Also, I’d like to point out to Foster the moderator here that it should be in your best interest to make sure these memebers here voicing their concerns/opinions/experiences are left feeling better about a situation, rather than feeling obsolete or in valued at all… I can’t believe you’d rather make your responding messages about how wrong the person is for feeling a certain way about their situation. What an ass-backwards way of dealing with a costumer service issue… I really hope Ignition values treating their customers the absolute best over having an employee stick up for the company to try and save face. Smh. How disappointing.

bpp_123, good for you for standing up for what you believe is right! I’m with you 100%. More people should say so too instead of being afraid. Come on people! What’s right is right! And what’s wrong is wrong…… simple.

1 Like
#20

Very good post. Probably not many likes because this forum is dead for a lot of reasons. I will list two. There isn’t much traffic here. The Bovada Community Board Is pretty vibrant actually. There aren’t a lot of people to even read and like posts made. That’s really awful because many are insightful. Second, there are no contest or promotions in this forum. On Bovada’s Community, they give away tons. There are new contests all the time. There’s a lot of camaraderie and fun. On Ignition, we’ve had one! Sad.

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#21

Also don’t forget about how “nothing is guaranteed here” not even the basics

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#22

@Cheech68
Can you please direct me on how to go about getting on bovada’s forum? I was unaware they had one :exploding_head:

#23

@Sumtingwong Can I suggest you take a look on their website for information.

1 Like
#24

Great idea! Thanks @Davy

1 Like
#25

Note that as was stated in the actual posts above, most of our actual conversation for this issue was done through PM and wasn’t available to see. I am not sure what the issue is here as at no point did I not allow @bpp_123 to voice their opinion or dismiss them. In our PM’s the actual concern was discussed and we did agree that this was a mistake on our end, and ultimately @bpp_123 ended the conversation with us relatively satisfied with the resolution even though we unfortunately couldn’t fix the main issue.

Ultimately what you’ve stated here is missing quite a bit of context, but it isn’t something I can provide as this is a private message between us and them. No one stated @bpp_123 was wrong or dismissed them at any point in this conversation. The only thing stated was that we cannot provide hosted benefits in perpetuity which is something even hosts themselves don’t receive. There was a resolution provided to @bpp_123 and they were at the very least appreciative of it and the explanation provided.

#26

I would also add that one of the major points of contention here would be the difference between customer service and moderation. While we of course strive to solve any issues and agree that players concerns should be looked at and their experiences addressed, one of the major differences and our roles as moderators is to ensure accuracy and a proper depiction of what has actually transpired in publicly stated situations.

While one on one interactions like live chat and email are simply customer service interactions, as moderators on a public forum we do have to ensure that statements made and created on the site are truthful and accurate. This is why there are times when unfortunately if players are presenting a story that isn’t we do clarify the situation.

Though again, in this case the player you are claiming wasn’t able to voice their opinion or come away feeling valued at all, did in fact end our conversation saying thank you and advising me that my messages made a difference for them.

#27

@ foster. I never claimed he wasn’t able to voice his opinion. As a moderator I thought your job is to ensure accuracy in a proper depiction of what has actually transpired in publicly stated situations… :face_with_monocle: yet you are falsly stating that I claimed something I didn’t. Ironic.

#28

In stating that anyone voicing their opinion doesn’t feel valued at all here it somewhat denotes that we aren’t listening or allowing them to voice an opinion, however, I guess a better statement would have been ‘have their opinion listened to’.

#29

@ Foster… you clearly aren’t listening. You read my message wrong… but instead of realizing you did so, you insist on arguing with me to try and prove a point that just doesn’t even need to discussed because again, you read my message wrong.

#30

This doesn’t change the simple fact that what you’ve stated above wasn’t correct and was missing context. I will admit the one line in those paragraphs could have been stated better and you technically didn’t state the exact words that the player wasn’t able to voice their opinion. However, this doesn’t change the general sentiment that the player you were saying wasn’t heard or valued by us was and did come away somewhat appreciative of the resolution.

#31

Is this guy for real? I never made a false statement… I simply stated my OPINION. And you are the one taking what I wrote out of context… maybe if you re read my message slowly, maybe then you’ll gain some clarity in the context.

#32

I assume we will simply have to agree to disagree here as this isn’t necessarily constructive. Your statements were an opinion but these were the words you posted.

You essentially stated that I would rather simply attack the player or make them feel wrong as opposed to making them feel valued or better about the situation and stated this was an ‘ass backwards way of dealing with customer service’ on my end. While this is an opinion, it was stated as a matter of fact without again any context or actually having full details of what actually happened in the situation which was quite the opposite.

When taken into context the situation itself you were referring to wasn’t quite what you had made it seem, and this is what I was clarifying.