@Cody_123 we will be correcting the situation for everyone that experienced issues once our support team resolves the matter
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unplayable lag issues right now
@DorJel7505 We have removed most tournaments completely for the time being. Once resolved we’ll be able to go through and begin refunding all cancelled/stopped tournaments
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It just did it to me again. 45k in the pot, I call a 1/3 pot size bet. Nothing happens. I’m folded out and lost the hand. My chip stack is dwindling due to no fault of my own. I have emailed support requesting ticket refunds. This is totally unacceptable.I’m just going to leave the table because this is unplayable.
All forms of refunds will be handled automatically once the issue is resolved
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Why are tournaments still running if you’re aware that everything is effed?
We are going through them one by one. Unfortunately its not just one button to pause everything at once.
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Are issues still occurring?
Thank you Matt.
I don’t know as I was booted out of my $5.50 Sit and Go Omaha H/L. Timed out every hand. Afraid to go back in and check it out for you.
Great thanks!
Reports that I’ve gotten are that they should be working now but we will be refunding all affected tournaments following our cancelation policy
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The 7777 guaranteed 10+1 NL eventually cleared up, but yea only after damage had been done.
What is the eta on all affected tournaments being refunded? Thx
We have had word that this should now be resolved.
Obviously let us know if you are still having any issues. (You might need to log out and back in again)
Guys, apologies but it looks like there are still a few issues with poker tournaments and disconnections.
Our team is looking into this and hope to have it resolved soon.
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Can play with my tickets now, thanks!
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Can other players try using their SnG tickets and let us know to ensure this has been fixed please? (When ready on your end obviously)