Man reading all these really makes me uneasy… I enjoy playing here, I truly do. At the same time player appreciation is a casino must… I guess it’s back to reading reviews on Google. Smh
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Just wonder. I get a bonus yesterday. Actually first time and a good one. Today I cash out and my points magically gone. No warning or nothing about they will take my point. If I know I will not cashout or buy tickets with this. Really upset. So much for a " gift"
Update 5/16/22 lol just kidding they took the points back… unbelieveable. Clearly no resolution the the complete disappearance of “another little gift” bonus miles will ever be reached. So disappointing.
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Would love a point drop please it’s been awhile since again
Little gifts? Never even heard of them lol 
How do you get these so called gifts?! Guess I’m still too new, only been on here about 3 years.
Am I eligible? I was really hoping that I could get some rewards points cause I really want to play some poker
This is a random promotion from marketing, we do not issue points.
I might suggest that you guys toss every freaking account on here a little $500 gift with no play through for that nonsense that’s happened the last week.
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Hey promotions team…hadn’t had a little gift since September 2021…Also a little free bonus play would be nice for trying to play while your site is running so horribly. Lost 3 hands at blackjack that I never even got to see play out because your software keeps freezing. Things lately have not been enjoyable. Win or lose is fine but reloading a game 6 times and clearing cache every 5 min to make your site run is not normal or enjoyable…Been here over 2 years and things seem to be getting worse. Loyal depositer. Come on you guys can do better then this.
Hello Matt can you review as to why I have not been receiving the 10% back on crypto as weekly cashback and message me please
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I have PM’d you.
I got 10 free spins from the gift I got but no free spins awarded??
It seems like this was handled by CS
I’ve deposited far more than I’ve withdrawn and I’m not as active on here as I am on all the other sister sites, but even with me not being as active u can verify I still deposit very good amounts regularly every week since I’ve opened my account several months back, and have never once gotten the lil gift I get them regularly from bovada cafe casino and slots.lv as long as I haven’t withdrawn more than I’ve deposited. Also I would like to b more active here but my issue is I can rarely get any support from the live chat. I would think that knowing the site is having issues they would open the phones back up or at the very least make sure they have enough representatives to assist the players with all this commotion. I will never understand the logic behind not having proper support for ur customers especially when dealing with large sums of cash. It can’t b that hard to resolve an issue as simple as that. I now understand y they can’t resolve the issues with the site, if they can’t resolve simple issues such as opening phone lines or hiring more representatives to handle the chats then how could I ever expect them to resolve more complicated situations such as the ones we r experiencing now with the site
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Welcome to the forum, and thanks for your feedback.
Thanks for the timely response I also sent a pm to the moderators if u get a minute do u mind taking a look at it
Has anyone here just stopped receiving the little gift bonus points after receiving them on a regular basis for a long time? I received the little gift bonus points for two years straight typically two and sometimes three times a month but I have not received them in two months now. I have asked cs to give me an explanation why i no longer receive them and the only answer I can get is that it’s discretionary or that its a promotion that’s not available to me at this time. That’s fine but that’s not the reason you suddenly stopped doing something that you have been doing for two years now. It’s definitely not because I withdrew any money because my account don’t come with a withdrawal button apparently or I have yet to find such anyway. Anybody else ever have this issue? I had the same problem with the sister site however they did the right thing and issued what I was owed but ignition refuses for some reason. The last rep told me that I still have those bonus points they just haven’t been issued yet which I don’t understand that logic. I deposit regularly as well. Bonuses and bonus points are pretty much the only reason I’m still here and without getting those I have a hard time justifying me continuing to give them money with nothing at all in return.
I believe this was communicated via player message on June 15th.
